Team Name:
Customer Service
Job Title:
Associate Knowledge Management Specialist | Remote
Requisition ID:
R
Job Description:
The Associate Knowledge Management Specialist will serve as a contributor, curator and publisher for internal and external information resources including (but not limited to) communications, articles that support games on the platform and CS policies, game content, and process guides.
In addition, the specialist will resolve CS information requests.
As a key member of customer support, the specialist is expected to maintain and preserve Blizzard's culture of excellence and commitment to quality in every aspect of their work.
Responsibilities
Coordinate subject matter expertise to develop content needs and outlines
Act as a curator for the internal and external knowledge base
Assist with the writing of internal and external communications, articles, game documentation, policies, and process guides
Provide editorial support for other information resources as requested
Adhere to associated style guides and reinforce compliance of other contributors
Factor in reporting needs and capabilities for information projects
Act as a point of contact for front line staff and CS support teams for information related issues
Assist with development and communication of documentation for product releases and updates
Other duties, as assigned
Requirements
Strong written and verbal English skills
Experience with business writing and communications
Highly detail oriented with a critical eye for editing format, grammar, and tone
Commitment to global teamwork and relationship building
History of excellence in quality
Demonstrated proficiency in multi-tasking and prioritization
Ability to work under pressure in a fast-paced, high-volume environment
Knowledge of and passion for Blizzard Entertainment games
Drive for self-improvement
Flexibility to work any schedule
Additional Considerations
Bachelor's degree in a technical writing or related field or equivalent work experience in a related position
Understanding of departmental policies and procedures
Familiarity with HMTL and web authoring tools
Proficiency in image editing software such as Adobe Photoshop
Written fluency in Korean
Familiarity with SharePoint
Your Platform
Best known for iconic video game universes including Warcraft, Overwatch, Diablo, and StarCraft, Blizzard Entertainment, Inc.
), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences.
Blizzard Entertainment has created some of the industry's most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards.
Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via, Xbox, PlayStation, Nintendo Switch, iOS, and Android.
Our World
Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment.
We are home to some of the most beloved entertainment franchises including Call of Duty, World of Warcraft, Overwatch, Diablo, Candy Crush and Bubble Witch.
Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet
Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment.
We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment.
We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered
The videogame industry and therefore our business is fast-paced and will continue to evolve.
As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.
We love hearing from anyone who is enthusiastic about changing the games industry.
Not sure you meet all qualifications?
Let us decide Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do
We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities.
If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to General employment questions cannot be accepted or processed here.
Thank you for your interest.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.
Rewards
We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered Subject to eligibility requirements, the Company offers comprehensive benefits including:
Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
401(k) with Company match, tuition reimbursement, charitable donation matching;
Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.
Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company.
You can learn more by visiting
In the U.S., the standard base pay range for this role is $ $***** Hourly.
These values reflect the expected base pay range of new hires across all U.S. locations.
Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location.
Your Talent Professional can share this role's range details for your local geography during the hiring process.
In addition to a competitive base pay, employees in this role may be eligible for incentive compensation.
Incentive compensation is not guaranteed.
While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.