Service Desk Analyst – 3 month contract, Dublin (Bluebell road)ICT Services are currently seeking a Service Desk Analyst, working on one of our customer sites in Dublin South.
You will be working for a leading global technology company that offers a complete portfolio of industrial technology products across industries.
We are currently looking to add a Service Desk Agent to our team at ICT Services. The company employs more than 100 qualified professionals from nine offices and parts hubs to provide IT roll-out and support services throughout Ireland.
ICT Services collaborates with the biggest and most creative IT manufacturers and developers globally, offering top-notch IT solutions to some of the most well-known companies in the industry.
This is a full-time, on-site role based near Bluebell Road, Dublin.
It is a daily-rate contract position for an initial 3-month term.
Requirements: Strong Customer Service skills or Communications skills.Experience with Customer services.Self-motivated and enthusiastic, with an ability and aptitude to learn, develop and grow with the company.Responsibilities: Communicate with customers via phone.Use remote tools or provide desk-side support as needed.Escalate unresolved issues to the appropriate support or technical teams.Collaborate effectively within a team environment.
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