Senior IT Field Engineer Department: Managed Services Reports to: Service Desk Manager Osborne recruitment is partnering with a MSP company who are leading service provide of IT Services.
The primary objective for a Senior IT Field Engineer is to provide their clients with expert advice based on the standard that we have set for client infrastructure, security and maintenance.
The goal is to achieve optimal performance through a detailed analysis of gaps in the client environment that could pose potential risks and implementing fixes for these key areas.
This requires a proactive approach to finding and resolving issues and vulnerabilities in the clients environment.
Key Responsibilities: Maintenance of critical Network Infrastructure o Firewalls, Switches, Wireless Controller and Access Points o Servers (on-Premise and Cloud) PBX NAS and Cloud Storage Backup Solutions MDM Solutions Endpoint Security UPS Hyper-V / VMware Security Review Firewalls, Switches, Wireless Controller and Access Points Firewall Policies and Security Profiles MFA for VPN ACLs configured on Switches, Port Configuration and Vlan Segregation Core routing, EIGRP SD-WAN, IPsec VPN Wireless Configuration and Authentication (WPA and RADIUS) Servers (on-Premise and Cloud) Patching Administrative Users Remote Access AD Review, Accounts (Disabled users), Forest Function Levels, AD Services.
NAS and Cloud Storage Endpoint Security AV Definitions and Updates Unwanted Applications Torrenting, Games, additional PUA Modern Workplace (M365 Policies and Configuration) Email Security Device patching and compliance Site Administration Ability to document the site in great detail (using a pre-configured template): All critical information relating to client sites need to be documented, this ensures that any engineer can review the document and have an immediate knowledge benchmark for the technology used at an individual site Updating of site KBs and processes: 3rd Party Applications and operational processes for sites that are non-standard such as Ticket requests for users to have VPN Access for specific applications, Vendor Access, Resolving issues for a specific Application on-site.
Updating of Passwords and Configurations in ITGlue All passwords should be up to date and any site configuration should be updates as/when a change occurs, we should also remove legacy data or label it for ease of reference.
Regularly update site photos (If/When changes are implemented) Provide Site updates and report back to Service Desk Manager, Account Manager and Client Engineers are required to highlight concerns or issues on-site to the Account Manager and SDM to ensure this is raised with the client.
Make recommendations based on in-depth review and analysis of the site and all related infrastructure, processes and potential issues.
Liaise with company contact on urgent changes or implementations Firewall upgrades Server maintenance Cable Cleanup, Network cabling Planned Downtime Key Competencies: Operational knowledge of servers, switches, firewalls and Cloud solutions Operational knowledge of IT applications, processes, software, and equipment Strong organizational and client service skills Skill in planning and preparing written communications Ability to work in a team and communicate effectively with clients Service awareness of all key IT services for which support is being provided Understanding of support tools, techniques, and how our technology stack is used to provide IT services Preferred Certifications: FortiGate NSE 4 / FCP (Minimum level with 4 years working experience) CISCO CCNA (Minimum level - with 2 years working experience) Microsoft Azure (1 to 2 years active working experience) Microsoft Intune (1 to 2 years active working experience) Windows Server (Must be well versed in active directory and AD related services) Virtualisation (2 to 3 years active working experience with Hyper V and VMWARE) Backup solutions (Must be well versed in Datto or equivalent solution) MCSE (Optional but will be advantageous) Cyber security certifications advantageous Knowledge of ConnectWise ticketing system will be an advantage Package: Company Vehicle (Fuel card included) Company Laptop Company Mobile Phone Development program and training Benefit in Kind Annual leave - 20 days per annum To be considered for this position apply today or call Vishnu Singh on .
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set please attach your CV via the link provided.
Please submit your updated CV in Word Format.
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