Trig is building the next generation of customer success tools for B2B SaaS companies. We help businesses maximize the value of their scaled customer segments by identifying key signals, orchestrating automated interventions, and measuring realized value over time. Our platform connects CRM data (like Salesforce) with product usage data to help businesses reduce churn, drive upsells, and improve onboarding and adoption experiences. Our intelligent system surfaces at‑risk revenue and growth opportunities, creates targeted campaigns, and lets CSMs focus on what matters most. Founded by a team with experience from Meta, Intercom, and Shopify, we’re tackling the challenges of the consumerization of B2B, helping companies make data‑driven decisions without adding more headcount.
The Opportunity
As a Senior Product Engineer at Trig, you’ll join our team in building a powerful, intelligence‑driven orchestration platform that drives real business outcomes. You’ll work directly with founding team members to shape our product and technical roadmap. This is a unique opportunity to join a growing startup solving a challenging problem at the intersection of data intelligence, customer success, and automation.
What You’ll Do
Build and ship key features of our core platform, with ownership from conception to production
Work across both frontend and backend to create intuitive, scalable experiences
Collaborate with our data team to implement intelligent signal processing and orchestration systems
Design and implement API interfaces between Trig and third‑party systems (CRMs, analytics platforms, and execution channels)
Drive technical decisions around architecture, tooling, and implementation
Balance technical excellence with pragmatic delivery in a fast‑moving startup environment
Help shape our engineering culture and practices as an early team member
Who You Are
You have 5+ years of software engineering experience, with a track record of building production systems
You have strong experience with modern JavaScript / TypeScript ecosystems and backend development in Python / Ruby
You understand data‑intensive applications and have worked with databases and data processing systems
You’ve built and maintained API integrations with third‑party services and platforms
You have a keen eye for UX details but understand the balance between perfect and shipped
You’re comfortable with ambiguity and excel in environments where problems are not always clearly defined
You have a “get it done” mentality but don’t sacrifice quality for speed
You’re an excellent communicator who can collaborate effectively with both technical and non‑technical stakeholders
You want to be part of building something meaningful from the ground up
Tech We Use
Frontend: React, TypeScript, Apollo
Backend: Python, Django, Graphene
Data: PostgreSQL, Elasticsearch
What we offer
Competitive salary and meaningful equity in a growing startup
Flexible, remote‑first working environment
Real impact and ownership in shaping our product and company
Direct access to customers and their challenges
Regular team gatherings and offsites
The usual startup perks: equipment budget, learning opportunities, etc.
A pragmatic, no‑BS culture focused on building great products
We’re passionate about helping businesses succeed through intelligent, data‑driven customer management. If you’re excited about building products that deliver measurable impact and want to be part of a team that values craftsmanship and results, we’d love to hear from you.
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