Our client is looking to recruit an experienced Customer Relations Executive for a Maternity Leave Cover. This role is ideal for a person with a skill set based on seeking solutions and must have a proven background in dealing with customers on a daily basis.
You will be responsible for ensuring our customers have a true Customer First experience, delivering the highest standards of customer experience in keeping with our exciting product range with the following responsibilities:
Key Responsibilities
* To be the primary point of contact for inbound customer communications – telephone, postal, web and email.
* To ensure customers queries are recorded on our CRM system, according to our internal processes, to ensure accurate reporting.
* Ensure that all customers queries are dealt with promptly and professionally.
* To take ownership of customer queries / concerns / issues and resolve them in an efficient manner.
* Ensure an effective communication flow between internal departments, the customer and the Dealer Network.
* Work with external providers to ensure level of customer.
* Work with the Customer Relations Team Leader to provide reporting on a monthly basis and as requested.
* Provide general administrative support to other team members.
* Any other reasonable task requested by senior Manager or Director.
If you are ideal candidate you will have the following experience and skills
* Experience in key customer service role essential.
* Customer driven with the ability to build relationships with customers and the dealer network.
* Enthusiastic and passionate about delivering the highest standards in customer experience.
* Ability to work on own initiative and be adaptable to a fast-paced environment.
* Must be positive and enthusiastic demonstrating a "can do" attitude.
* Strong computer skills, with an excellent knowledge of Microsoft Word and Excel,
* Experience using Salesforce is preferable.
* Previous experience working in the motor industry an asset.
Benefits:
* Supportive and friendly working environment.
* Hybrid working – work from home one day a week, after training period of 3 months
* Company laptop and mobile phone provided.
* Company Events and Sports & Social activities.
* 26 days holidays per annum.
* Onsite Gym with classes.
* Onsite Canteen facilities.
* Free parking.
* Performance bonus scheme.
* Employee Assistance Programme
Skills:
customer service representative
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