Graduate Customer Service Representative – Late Evening Shift (5pm to 1am), Galway
Our client, a Galway-based healthcare business, seeks to hire a customer service representative. This is a permanent, on-site role reporting to the customer service manager.
This is a night shift position, working hours from 5pm to 1am, Monday to Friday.
Driver's license is required due to late hours, as public transport is unavailable. The role is based in Briarhill, Galway City. It is ideal for recent college graduates or individuals with experience in hospitality or bar work.
Responsibilities:
* Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.
* Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.
* Handle product complaints, ensuring prompt resolution in line with company policies while maintaining customer satisfaction.
* Provide clear guidance on company policies, promotions, and compensation plans.
* Maintain up-to-date knowledge of company products, business models, and compliance guidelines.
* Process refunds, exchanges, and adjustments per company policies.
* Accurately document customer interactions and escalate complex issues appropriately.
* Assist Brand Partners in navigating back-office systems and understanding earnings and orders.
* Represent the company professionally, courteously, and knowledgeably.
* Collaborate with other departments to ensure a seamless customer experience.
* Follow company procedures and industry regulations to ensure compliance.
Qualifications and Experience:
* Native speaker of one or more languages.
* Fluent in spoken and written English.
* Previous experience in customer service, preferably in network marketing or direct sales.
* Strong communication skills.
* Excellent problem-solving skills and attention to detail.
* Ability to work independently and as part of a team.
* Excellent telephone and customer service skills.
Note: If you do not hold a passport for the country of the vacancy, a work permit may be required. For more information, check our blog.
Applicants should not provide bank or payment details during the application process. All applications must be submitted via the 'Apply now' button.
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