Job Title: Technical Services Director
About the Role
We are seeking an exceptional Technical Services Director to lead our technical services function. As a key member of our team, you will be responsible for delivering top-tier support to internal teams and external clients.
Your primary focus will be on driving continuous improvement, maintaining quality accreditations, and overseeing the development and performance of a highly skilled team.
* Provide expert technical support and leadership across internal departments and client-facing teams.
* Manage and develop a high-performing Technical Services Team, driving best practice and continuous improvement.
* Oversight of departmental KPIs and ensuring the delivery of exceptional service levels.
* Maintain and support ISO accreditations, including ISO17025, ISO17034, ISO45001, and ISO9001.
* Investigate technical customer complaints, carry out root cause analysis, and implement solutions.
* Collaborate with Sales, NPI, and Product Development teams to ensure customer-focused innovation.
Required Skills and Qualifications
To succeed in this role, you will need:
* A degree in Chemistry (PhD highly desirable)
* A proven track record in leading technical or quality-focused teams
* A strong background in scientific or laboratory environments with extensive customer interaction
* Hands-on knowledge of ISO standards - especially ISO9001, ISO17025, and ISO17034
* A deep understanding of metrology and quality control methodologies
* Strategic thinking with excellent problem-solving, communication, and leadership skills
What's On Offer
In return for your expertise and dedication, we offer:
* A permanent leadership role within a forward-thinking, science-driven organisation
* A competitive salary and benefits package
* The opportunity to work on impactful projects with industry-leading clients
* A supportive and collaborative working environment with career progression opportunities
Key Benefits
You will enjoy:
* Excellent remuneration and benefits package
* A stimulating and challenging work environment