We are currently recruiting a full time Customer Service Agent to join a busy and supportive administration team at a leading provider of homecare services, supporting thousands of customers across the Republic of Ireland and Northern Ireland.Key Responsibilities:Handle patient and healthcare professional queries in a dynamic, customer-focused environmentCoordinate with internal departments and external contacts to resolve delivery-related issuesProcess orders and support field staff using a bespoke internal databaseConsistently meet and exceed service level targetsProvide general administrative support as neededSkills and Experience:Previous experience in a similar customer service or healthcare-related roleExcellent telephone manner and strong attention to detailStrong computer skills, particularly in Microsoft Word and ExcelOrganised, with the ability to prioritise workload effectivelyFlexible, with a positive attitude and strong communication skillsCustomer-focused and solutions-orientedSeniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Administrative and Support Services