Part Time Clerical Officer – Radiology, UPMC Sports Surgery Clinic, Dublin
Job type: Part Time
Location: Dublin
Overview
Part Time Clerical Officer – responsible for ensuring seamless patient episode administration, performing reception and call centre duties, and supporting clinic operations.
Responsibilities
Welcomes patients and their families professionally and delivers excellence in the administration of the patient episode.
Ensures the seamless administration of the patient episode from referral to scheduling/handover to clinical colleagues.
Ensures that the patient is properly identified and that all records match, and are verified as correct by the patient.
Ensures all paperwork including insurance documentation is accurate, signed and in order prior to patient leaving.
Radiology Reception ensures that all payments are deducted as necessary.
Rotates between reception and call centre as required.
Schedules patients as per requests, seeks clinical advice as necessary, and verifies patient's insurance details.
Answers the telephone professionally and according to policy.
Supports the retention of staff by contributing to the creation of a healthy work environment that supports teamwork.
Treats colleagues, patients, families and visitors with dignity and respect at all times.
Demonstrates behaviours consistent with the clinic values, policies and procedures and forges good working relationships with administrative and clinical colleagues.
Ensures a quality service for patients and families by being flexible with assignments and in providing staff coverage.
Maintains patient confidentiality at all times and is discrete in all dealings with patients and their families.
Communicates effectively and efficiently with patients, families and colleagues.
Addresses patient/family concerns and complaints immediately and seeks assistance as necessary.
Contributes to team meetings and offers solutions to problems as they arise.
Embraces change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness.
Abides by the clinic mission and values at all times and always acts as an ambassador for the clinic.
Follows all clinic policies and procedures.
Education and Experience
Educated to Leaving Certificate Level or equivalent.
Person Specification
Accurate data entry and keyboard skills.
Self-directed and an ability to work independently.
Diplomatic and tactful with the ability to build and maintain relationships.
A team player with an open and flexible attitude.
Excellent communication skills – written and verbal.
Proficient in the use of Microsoft Office suite.
Open to change and able to adapt to an ever changing work environment.
Be of good character.
Fluency in written and spoken English.
Equal Opportunity Statement
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits
Fully paid maternity and paternity leave for new parents.
Competitive pension plan.
Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.
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