Key ResponsibilitiesRespond promptly and professionally to homeowner queries across phone, email, and online channelsProvide clear, helpful information on retrofit services, grant eligibility, and the Home Energy Assessment (HEA) processEscalate technical or complex questions to the appropriate internal teamsAssess and qualify inbound leads based on eligibility and intentSchedule HEA appointments using internal systems and assign to appropriate surveyorsProcess card payments, generate invoices, and maintain CRM records accuratelyFollow up on open leads to maximise conversionsLiaise with Sales, Admin, Surveying, and Retrofit Delivery teams to ensure timely customer updatesMaintain clear and consistent notes and communication trails across platformsContribute to efficient team handovers and transparent reportingMaintain a professional, empathetic, and confident tone in all interactionsIdentify FAQs or recurring concerns and contribute to improved scripts and resource materialsLog customer objections or pain points to inform internal improvementsSkills and RequirementsExcellent written and verbal communication skillsStrong organisational skills with a high level of attention to detailComfortable working with CRMs, spreadsheets, and payment systemsPositive and target-driven mindset with a proactive approach to follow-upsAbility to multitask and prioritise in a busy, customer-focused environmentFamiliarity with retrofit services and SEAI grants is an advantage (training provided)Benefits Package:Competitive salary: €30,000 – €34,000 (+ monthly commission)Modern office environmentOngoing professional development opportunitiesFriendly, supportive workplace cultureOn-site gymSocial and team-building eventsBike-to-work schemeCompany workwearGreat Place to Work CertifiedJob Type: Full-timeLocation: Based in our Crossmolina OfficeCompany and Team Culture:At Churchfield Home Services, we are dedicated to providing sustainable energy solutions that help homeowners achieve energy efficiency while supporting Ireland's green energy goals. Our office team supports innovative projects across Ireland, including solar panel installations, heat pumps, and mechanical ventilation systems — ensuring smooth coordination behind the scenes. We pride ourselves on our values of integrity, excellence, and sustainability, fostering a supportive and collaborative work environment. We are committed to employee growth, offering training and development opportunities to help you advance in your career. Join us and be part of a forward-thinking team dedicated to making a positive impact on the environment and your career.Working Hours:8.00am – 5.00pm Monday – Thursday8.00am – 4.00pm FridayJob Type: Full-timeWork Location: In person