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Job Title: Reservations Assistant
Location: Moxy Dublin Docklands, Dublin, Ireland
Department: Front Office / Reservations
Reports To: Reservations Manager / Front Office Manager
Employment Type: Full-time
About Moxy Dublin Docklands
At Moxy, we dont do ordinary. Were bold, spirited, and always on. Located in the vibrant Docklands area of Dublin, Moxy Dublin Docklands offers a playful hotel experience for fun-hunters who want style and comfort without the fuss. Were part of the Marriott family, but we do things differentlywith personality, creativity, and a social vibe thats unmistakably Moxy.
Position Summary
We are looking for a lively and detail-focused Reservations Assistant to join our dynamic team. You will be the first point of contact for guests booking their stay, helping to create a seamless and energetic start to their Moxy experience. Your mission? Keep things organised, provide outstanding service, and help us fill the house with happy guests.
Key Responsibilities
* Handle guest reservations via phone, email, and online systems with accuracy and enthusiasm.
* Ensure all bookings are entered correctly in the PMS (Property Management System).
* Respond to guest inquiries, special requests, and group reservations in a timely and friendly manner.
* Monitor availability and work closely with the front office and revenue teams to optimise occupancy and rates.
* Liaise with group bookings.
* Assist with reporting, data entry, and auditing of reservations to ensure accuracy and compliance.
* Liaise with third-party booking platforms to resolve discrepancies.
* Promote hotel services and upsell room types or packages where appropriate.
* Be an ambassador of the Moxy brandenergetic, approachable, and always guest-focused.
What Were Looking For
* Previous experience in a hotel reservations or front office role preferred.
* Familiarity with Opera V5, MARSHA, or similar PMS systems is a plus.
* Excellent communication and interpersonal skills.
* Strong attention to detail and organisational skills.
* Ability to multitask in a fast-paced environment.
* A proactive, can-do attitude with a flair for problem-solving.
* Flexibility to work weekends and bank holidays if required.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Administrative and Support Services
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