Senior Associate, Service – AGS – Japanese Speaker
GLG is seeking driven candidates for our Japanese Speaking Senior Associate position on our Asia Global Servicing team servicing Japanese clients.
Senior Associates help drive GLG's business model and develop our client base – professionals at the world's top corporations, investment firms, management consultancies, and non-profits – through close coordination with members of the APAC Client Solutions team to fulfil clients' primary research needs.
Associates are responsible for delivering GLG's underlying business processes, fulfilling timely client research requests, assisting senior team members with high-level product execution, and facilitating in-person interactions between GLG's clients and Council Members.
Responsibilities
Project Support:
Supporting the APAC Client Solutions team, the Senior Associate will provide project support, managing multiple projects on a day-to-day basis.
Collaboration:
Collaborating with team members and other internal stakeholders, such as recruiting, to deliver on research needs to maximise commercial outcomes.
Project Delivery:
Facilitating customised products between GLG's client and network members.
The Senior Associate is tasked with fulfilling time-sensitive research requests by analysing client requests and building and qualifying primary populations of topic experts.
Most GLG client/expert interactions consist of telephone consultations but may also include surveys, research travel programmes, and in-depth engagements.
Compliance:
Navigating complex compliance requirements and operational procedures that differ across a wide pool of clients, thereby representing GLG's key value proposition.
Relationship Management:
Developing relationships with GLG's most respected thought leaders across sectors as well as recruiting new senior executives and leading consultants into the GLG Councils membership.
Target Oriented:
Meeting and exceeding monthly goals and metrics on multiple high-priority projects, at any given time.
Accountability:
Maintaining accountability and responsibility for client projects and the overall client experience.
Communication:
Professional business communication, both written and verbal, as the role requires communication and collaboration with internal and external stakeholders.
Opportunities
Excel in a fast-paced, metrics-driven, and challenging environment.
Work collaboratively with senior members of the research team and client to assess and scope their research needs.
Develop strong, transferable business skills – including client service excellence, professionalism, communication, client and account management, time management, problem solving, and project management.
Understand and utilise a broad range of products to creatively engage and support clients.
Collaborate with colleagues on and across teams to exceed client expectations.
Qualifications
Bachelor's degree or higher from a top-tier university.
Fluency in Japanese and English is mandatory.
2–4 years relevant industry experience or financial services experience.
Superior communication and interaction skills, including demonstrated oral, written, and presentation abilities in both English & Japanese.
Successful track record managing multiple, simultaneous complex tasks and working in team environments.
Passion for client service, especially with experience in phone-based professional communication.
Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment.
Strong problem-solving skills and desire to learn about new topics.
Ability to build and manage relationships across the full professional spectrum, including senior colleagues and extremely senior outside professionals.
Strong desire to work in a collaborative environment.
Excellent multi-task and time-management skills to handle a large volume of projects.
About GLG / Gerson Lehrman Group
GLG is the world's insight network.
Our clients rely on GLG's global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world's best businesses, from Fortune 500 corporations to leading technology companies, professional services firms and financial institutions.
GLG's industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards.
Gerson Lehrman Group, Inc. ("GLG") is an equal-opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any other classification protected by federal, state, or local law.
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