Overview
Senior Managing Consultant | Recruitment Specialist — My Client are hiring for an IT Service Design Architect to lead the Improvement, Design and Governance of the IT services across the Organisation.
Responsibilities
* Service Design & Transition
* Ensure designs align with ITIL v4, NIST, and NIS2.
* Integrate with ServiceNow (CMDB, service catalogue, workflows).
* Improve existing services for efficiency, compliance, and user experience.
* Lead Service Transition for ICT projects (aligned with PRINCE2 lifecycle).
* Work with Enterprise Architecture, Cybersecurity, Service Management, and Project Delivery teams.
* Support governance processes and contribute to standards.
* Engage with stakeholders and external vendors.
* Documentation & Communication
* Present solutions to both technical and non-technical audiences.
Required Experience & Competencies
* Proven service design or ITSM experience in complex environments.
* Strong ITIL v4 knowledge.
* Familiarity with NIST & NIS2 compliance.
* Proficient in ServiceNow.
* Broad technical awareness (infrastructure, cloud, cybersecurity, applications incl. SAP ERP).
* Strong communication, stakeholder management, and documentation skills.
* Experience in IT operations and security risk management.
Qualifications
* Degree in IT, Computer Science, or related field.
* 5+ years in Service Management (2+ years leadership/process owner role).
* Experience with MSPs, SOCs, and ITSM technologies.
* Track record of developing ITIL-based standards and processes.
* ITIL v4 Managing Professional or Strategic Leader.
* TOGAF or equivalent architecture certification.
* Public sector or semi-state experience.
* Knowledge of ISO 20000, COBIT, or public procurement compliance.
Employment details
This role is on a hybrid model, offering a large list of company benefits and incentives.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Design, Information Technology, and Strategy/Planning
Industries
* Technology, Information and Media, IT Services and IT Consulting, and Design Services
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