OverviewAssociate Director Business Process – Dublin & Letterkenny, Ireland at Optum / UnitedHealthcare. This role involves partnering with Payment Integrity business units to build scalable solutions, collaborating with internal and external partners to meet SLAs and KPIs, monitoring partner performance, reporting to Leadership, supporting expansion/growth, and assisting technology teams in building dashboards to solve complex, data-driven business problems. The successful candidate will contribute to creating and maintaining a clear strategic vision.Schedule: This is a full-time position with standard hours: Monday – Friday, 9am – 5pm. In the Republic of Ireland, flexible work arrangements may allow splitting monthly hours between Dublin or Letterkenny offices and telecommuting from a home-based office in a hybrid model.Company context: Optum is part of UnitedHealth Group, a Fortune 5 company focused on simplifying health care, creating healthier communities, removing barriers to quality care, and driving value for members.Primary Responsibilities Of The Associate Director Business ProcessLead Operations Excellence initiatives with strategic thinking, relationship building, and advanced problem-solving; provide direction on diverse business approaches.Communicate progress and results to UHCPI Leadership, Optum, and external partners.Translate business statistics into tangible, actionable initiatives affecting provider experience or operations; identify risks to the business.Articulate vision and capability roadmaps; gather multiple viewpoints, seek clarifications, and offer alternatives to achieve objectives.Continuously identify and implement process improvements for the Waste and Error Program.Use data and analytics to monitor KPIs and drive data-based operational improvements.Identify and lead strategic projects/initiatives; maintain alignment with the overall strategy.Conduct reviews and joint goal planning with Partners on Operations and related initiatives.Build and promote relationships with Business Operations Leaders; collaborate with Data Analysts, Project Management, Product Management, and Operations Leaders.Provide project direction and performance feedback to Leadership as appropriate.Anticipate customer needs and deliver solutions; report outcomes appropriately.Note: Careers with Optum offer flexible work arrangements; eligible employees may split work hours between Dublin or Letterkenny offices and remote work.Required Qualifications Of The Associate Director Business ProcessBachelor's Degree with relevant experience in operations management, performance monitoring, change management, and building strategy, or equivalent experience.Solid communication skills and experience communicating at Senior Leadership levels.Demonstrated effective ownership, management, drive, and delivery of projects.Stakeholder management experience and ability to form effective partnerships with multiple stakeholders.Strong business acumen with ability to consult strategically with the business.Ability to clearly and concisely communicate ideas in writing and orally to individuals and groups.Proven extensive operations experience in a management/leadership role.Experience developing strong relationships at different levels of the business.Experience monitoring department goals.Preferred Qualifications Of The Associate Director Business ProcessKnowledge of US insurance/healthcare industry.Experience with Payment Integrity or Healthcare Financial Services.Healthcare industry experience, either from a pharmaceutical or consulting background.Significant experience in data analytics, ideally with healthcare-related data (e.g., medical claims) or in a Business Operations environment.Experience identifying and driving innovation or related functions.Eligibility: You must currently be eligible to work and remain indefinitely without restrictions in the country of application; proof may be required.EEO and diversity statement: Optum is an Equal Employment Opportunity employer. We strive for equitable care and diverse, inclusive workplaces. This description may include general references to our mission and values; it does not alter any employment relationship or legal rights.
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