What This Job Involves
* Client/Stakeholder Management
* Provide superior customer service to meet on-site client's expectations
* Procurement & Vendor Management
* Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors' works)
* Assist in the procurement of vendors and services as required
* Finance Management
* Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
* Ensure prompt and accurate management of purchase orders in JDE
* Health & Safety Management
* Conduct regular audits to ensure safety procedures on site are in place and working
* Assist in carrying out safety procedures when needed
* Site Operations Management
* Assist in the implementation of Industry Best Practice operations
* Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
* Seek ways to constantly reduce costs and improve operational standards
* Maintain premises in neat and good working condition at all times
* Provide support for regular reporting packages
* Workorder Management
* Create, assign and follow up workorders in Corrigo in an accurate and timely manner.
* Ensure seamless communication with vendor, requestor and team members to ensure workorders are completed within established SLA
* Manage and follow up quotes, estimates and proposals, ensure timely submission and seek approvals
* Risk Management
* Assist in the implementation and management of property risk management program
* Support the implementation and monitoring of disaster recovering and business continuity plans
* Follow established escalation procedures and incident reporting procedures
* Adhere to JLL's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies
* Achieve Key Performance Indicators and Service Level Agreement targets
We expect to see your best efforts to pursue your role in being:
* Self-motivated; confident & energetic
* Flexible – able to adapt to rapidly changing situations
* Goal-oriented – able to focus on meeting all performance targets
* A strong communicator – good presentation skills and possess strong verbal & written communication skills
Critical Competencies for Success
* JLL First mind-set
* Cooperate and work well with others to meet targets, team cohesion and cooperation is paramount
* Support the wider-SRP/FM team effectively as and when needed
* Proven ability to commit to flawless execution while complying with firm's procedures and standards
* Client Focus & Relationship Management
* Demonstrate, collaborate and cooperate to instil a culture in the team that match our 'I am JLL' core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
* Interact with the general client staff & vendors with ease
* Manage conflict and conflicting priorities
* Demonstrate ability to work with vendors to deliver efficient services
* Demonstrate proactive & professional approach to customer service
* Exude a customer-oriented attitude
* Project Management & Organizational Skills
* Manage multiple and complex operational matters on a daily basis
* Prioritize and manage the completion of projects in an efficient and timely manner
* Computer skills
* Apply and develop proficient computer skills with a strong command of Microsoft Office Suite (Word, Excel, PowerPoint), and various software applications and systems relevant to the role.