Company description: Fannin Limited is part of DCC Vital. At Fannin we provide the medical devices, pharmaceuticals and diagnostic products that help healthcare professionals and patients across the Island of Ireland and the UK manage illness and restore health. We seek to be the best service provider of Medical Devices, Medicines and Services to the healthcare sector.
With the heritage of care giving dating back to 1829 we have a track record in medical supplies and pharmaceutical distribution to support our claims. We deliver confidence in our ability and with the backing of DCC, one of Ireland’s largest PLCs, we have the financial strength to sustain and develop our business which is underpinned by our dedicated workforce.
Job description:
Position
Customer Service Executive
Reporting to
Customer Services Manager
Location
Medisource, Kilcoole, Co Wicklow
Main duties and responsibilities of the role
* Engage with retail and hospital pharmacies via telephone, e‑mail, fax and online system and provide a first‑class level of service at all times.
* Handle all product enquiries in a timely and effective manner, generate, update and administer orders.
* Communicate with the warehouse to ensure a seamless flow of vital order information and keep customers updated of any delays or issues.
* Engage with all departments to ensure trends and customer feedback are communicated accurately throughout the business.
* Identify any customer issues and resolve them promptly to ensure maximum customer satisfaction.
Qualifications & experience
* At least 5 years of customer care / administration experience.
* Good level of computer literacy, especially using MS Office applications.
* Excellent communication and interpersonal skills, coupled with a customer‑focused and positive nature.
* Self‑motivated and driven, with superb problem‑solving abilities.
* Team‑player mentality and a polite and professional telephone manner.
* Previous experience of using Sage MMS beneficial; experience in the pharmaceuticals sector a plus.
Skills
Attention to detail | Time Management | Interpersonal Skills
DCC VITAL IS AN EQUAL OPPORTUNITY EMPLOYER.
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