Job Title:Digital Services Technician Reports to: Technical Services Lead Job function:Responsible for developing, implementing, and maintaining digital systems and services, ensuring they meet the needs of the organisation and its customers. Requirements: Education: BSc in Engineering, Technology or equivalent Skills and experience: Have excellent communication skills with the ability to communicate effectively with customers and colleagues. Ability to work under pressure in order to meet deadlines. Have strong analytical, problem-solving solving and decision-making skills. Familiarity with programmable logic controllers (PLCs). Understanding of Cyber Security. Duties and responsibilities: Digital Services: To seamlessly monitor customers' connected assets. To be the main point of contact within Service Operations for Hubgrade. Assist in the procurement, delivery and installation/commissioning of Hubgrade equipment to system units at initial installation and retrofit. Activate the Equipment on the Web portal and link to the customer site. Ensure correct data transmission and operation. Monitor the systems on Hubgrade to ensure signal strength and data transmission. Monitor the systems on Hubgrade and take appropriate actions to deal with alarms and system performance issues. Ensure that all alarm conditions have been properly logged and actioned/escalated as appropriate. Assist in the development of the business processes for the successful operation of Hubgrade within Service Operations. Be an active participant in the development of our predictive maintenance dashboard to ensure the data validity. Put together trending reports as required. Check that trending reports are being generated and passed to the customer. Ensure automatically generated reports are correct and meet the customers' requirements. Carry out system operational reviews and highlight any issues encountered. Technical Support & Admin: Provide technical assistance and remote support to external customers as needed. Generate, analyse and present technical and performance reports to internal teams and clients. Take full ownership of your schedule, ensuring efficient time management and responsiveness. Participate in monthly meetings with the European Digital Services Team to align on strategy, share updates, and contribute to service improvement initiatives. Ad Hoc Duties: You may be required to travel overseas on business, training or related business occasionally. Any other Ad Hoc duties as required. Requirements & Core Competencies: Ownership & Accountability:Towork efficiently and effectively and to take full ownership and accountability for resolving all customer account commercial queries and to seek direction/approval from management where required. Professional Relationships: To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times. Team Player: To proactively contribute to the Companys success and act as a responsible team player to support colleagues and the best interests of the Company at all times. Continuous Improvement:To commit to the ongoing success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company. Policies & Procedures:To follow Company Directives and adhere to Company Policies and Procedures at all times. Flexibility:To demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department. *12 month Fixed-Term Contract Skills: Excellent Communication Skills Ability to work under pressure Strong Analytical Skills Understanding of Cyber Security Familiarity with programmable logic controllers (P