At Toyota Ireland, we rely on our IT systems to help our business reach and succeed with consumers all over the country. We are seeking a Technical Systems Specialist that will support the delivery, maintenance, and continuous improvement of Toyota Ireland’s business systems and applications. This role requires a strong technical background, the ability to support software development activities, and assist with helpdesk escalations. The successful candidate will work closely with internal teams, external partners, and the wider dealer network to ensure high quality system performance and project delivery.
Systems and Application
Support integrations, API based services, and cloud hosted applications
Work with third party development partners on requirements, documentation, testing, and release preparation
Assist with version control, code reviews, and system documentation
Develop internal tools or utilities to improve operational efficiency
Helpdesk Escalations and Technical Support
Serve as an escalation point for complex systems, software, and workflow issues
Provide hands on troubleshooting and root cause analysis for application related incidents
Support the helpdesk team during peak periods and critical incidents
Collaborate with developers and vendors to resolve defects and system errors
Assist internal and external users during planned updates or system rollouts
Project Delivery and Governance
Deliver technology and software projects using structured project management approaches
Capture requirements, define project scope, and document business processes
Coordinate with internal stakeholders, external suppliers, and business teams
Monitor project risks, progress, and communication activities
Support change management and adoption of new features or systems
Software Quality Assurance
Carry out functional, regression, and integration testing
Log issues with clarity, prioritise them appropriately, and follow through to closure
Support user acceptance testing and gather feedback from business users
Maintain test plans, acceptance criteria, and quality documentation
Artificial Intelligence and Automation
Use AI tools to support documentation, analysis, troubleshooting, and development tasks
Identify opportunities for AI driven automation within business systems and support processes
Assist staff in the safe and effective use of AI technologies
Contribute to AI related initiatives across internal systems and operational workflows
Required Skills and Experience
A relevant third level degree in IT, Computer Science, or a related field.
Two to five years’ experience in a software, systems, or application focused IT role
Strong troubleshooting and problem‑solving ability
Experience with system integrations and APIs
Understanding of the software development lifecycle and release management
Experience supporting or maintaining business applications
Strong communication skills and ability to work with both technical and non‑technical users
Ability to manage workload across development, support, and project activities
Experience working with third party development partners
Strong team player
Preferred Qualifications and Experience
PRINCE2, Agile, Scrum, or similar project management certification
Experience with modern CRM Systems (Salesforce, MS Dynamics, others)
Experience with scripting, automation, data workflows, and minor feature enhancements
Practical experience using AI tools for automation, analysis, or workflow improvement
26 days holidays with the option to purchase additional holiday days
Defined contribution Pension Scheme
PCP Staff Vehicle Purchase Scheme
Free lunch provided with canteen facilities
Comprehensive learning and development opportunities and support for further education
Onsite Gym with classes
Option of remote working one day per week
Employee Assistance Programme
Toyota Ireland is an Equal Opportunities Employer.
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