Sales Support Executive
PFH Technology are currently looking for a
Sales Support Executive
to join our growing team.
Role Overview:
We have an excellent opportunity for an enthusiastic new member to join our busy, dynamic Sales Support Desk Team within the PFH Technology Group, based in Cork.
As a Sales Support Executive, you will be tasked with managing the support process from order to delivery as well as communicating and resolving any order/customer issues. You will be expected to build rapport with clients and client directors and carry out various administrative and customer service duties.
Location: Anchor Park, Little Island, Co Cork
Key Responsibilities:
* Take ownership of all orders from point of order receipt to delivery to client and maintain proactive communication to manage expectations and ensure satisfaction.
* Proactively support field-based Client Directors by building rapport with existing customers.
* Understand Key supplier processes - Bid creation – Deal Registrations.
* Prepare and issue quotes to clients with a focus on clear and proactive communication.
* Demonstrate attention to detail in processing orders accurately in a timely manner on BC ERP system, while keeping clients informed throughout the process.
* Collaborate with internal teams to implement improvements based on customer feedback and ensure follow-through on customer concerns.
* Attend customer visits when required to strengthen relationships and gather feedback.
Qualifications
* Minimum of 3 years' experience working in a similar environment
* Confident, clear & articulate phone manner to liaise with clients
* Must be driven and well capable of working on own initiative as well as working well in a team environment reporting to a team supervisor
* Motivated to achieve KPIs, metrics and targets
* Work effectively under pressure and to strict deadlines
* Be comfortable with process changes and updates with a view to continuous improvement.
* Work to exceed client expectations by delivering a high-quality service and speedy escalation of any issues impacting on client satisfaction
* Use of MS office applications
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.
We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage