Overview
The Diamond Coast Hotel is looking for a Receptionist to join the Team. You will be responsible for creating unique, memorable and personal experiences for our guests during check-in, check-out, and reservations, reporting to the Front Office Manager. You will have intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.
Location
Diamond Coast Hotel, Bartragh, Enniscrone
About The Diamond Coast
The Diamond Coast Hotel features 99 guest rooms with views over Enniscrone Golf Course and the dunes. The Coral Restaurant offers warm hospitality, cuisine, and a range of facilities including a crystal-adorned banqueting suite, meeting rooms, and Stir Bistro.
About Windward Management
Diamond Coast Hotel is managed by Windward Management, a team of experienced hotel operators and investors with a portfolio of approximately 2,000 keys in Ireland and continental Europe. Windward is a leading hospitality management company founded in 2007.
The Role
Job Purpose: Create unique, memorable and personal experiences for guests during check-in, check-out, and reservations, reporting to the Front Office Manager. You will have intuitive responsiveness to guests’ expressed and unexpressed wishes and needs.
Reporting To: Front Office Manager
Responsibilities & Duties
* Provide excellent service, build strong relationships, anticipate and exceed guests’ expectations
* Ensure an efficient reception experience for guests, including check-in/check-out and complete audit procedures as required
* Take ownership of guests’ issues and take action to resolve them immediately
Job Requirements
* This is a full-time role
* Good command of English in both verbal and written communication
* A natural ability to sell the Diamond Coast Hotel Experience
* Confident with a pleasant disposition and well-groomed
* Ability to work under pressure in a fast-paced environment
* Working on rotating shifts, including weekends
* Experience in revenue management systems desirable
Desired Criteria
* Experience in revenue management systems
* Knowledge of Hotsoft PMS
Perks and Benefits
* Excellent rate of pay
* Employee awards & recognition schemes including employee of the quarter, long service awards, team recognition days and random treat days
* Employee referral programme
* Learning and Development opportunities
* Opportunity to progress within the Windward Group
* Windward Group Hotel discounts
* Employee Assistance Programme
* Digital Wellness Programme
* Birthday card and gift
* Meals on duty
* Social events
Closing Date
Thursday 18th September, 2025
Contract Type
Full-time
Salary
Based on Experience
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Administrative
Industries
* Hospitality
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