Finance Analyst
Closing date for receipt of application is Friday (08/08/25) at 17:00
Agency support is not needed for this role.
AboutPepper Ireland:
Pepper Advantage Ireland has been instrumental inhelping Irish individuals, businesses and investors navigate their financialjourney since 2012. We manage over €19bn worth of assets and have a skilledteam of more than 600 people across Dublin and Shannon. We’re here to serviceloans and mortgages which includes processing loan payments and when needed,working with customers to resolve late payments or assist with financialdifficulties.
As part of the international Pepper Advantage Group, wecombine local knowledge with global expertise. With operations across the UK,Europe and Southeast Asia, we employ over 3,500 people and have over €40bn inassets under management.
About this Role:
The purpose of the Central Processing Unit Administrator is to maintainall customer records accurately, to ensure that all transactions are processedon day of receipt and ensure that all actions are completed in adherence to allcontrolled policies, procedures and legislative requirements while providingexceptional customer service and minimising risk.
Location: Shannon
Type of Contract: Fixed Term Contract (23 months)
KeyResponsibilities
Financial Management-Maintain financial information & records so that they are up to date, accurate and accessible
-Identify discrepancies and inconsistencies in information
-Complete all Operational Finance Processes
-Process Customer driven transactions, including refunds, journals, cash payments
-Process customer settlements
-Process Bad Debt write offs
-Proactive management of unallocated/suspense cash items, including required follow up with IT/External suppliers so payment can be allocated to correct customer.
-Provide administrative support in order to ensure effective and efficient office operations including support for all Central Processing Unit (CPU) team associated activitiesCompliance through Risk Management-Documentation Creation and Maintenance for all owned processes
-Ensure all company policies and procedures are adhered to
-Maintain accurate records for Audit Purposes
-Ensure all tasks are conducted in a manner compliant with all policies, procedures, legislative and regulatory requirements
Customer Service-Ensure that all internal and external relationships are maintained at high standards whilst exhibiting a high level of customer service
-Ensure queries identified and resolved without delay to ensure superior level of customer service is delivered at all times and facilitate unnecessary payment delays
-Proactive identification of opportunities to improve the banking and Central Processing Unit functions
Skills& Experience
Degree in business / finance or equivalent
Relevant Business/Accounting qualification (Desirable)
Minimum 2 years relevant experience in financial services
Relevant experience in financial services (Desirable)
Key Performance Indicators
-Accuracy and compliance of financial records
-Regulatory Compliance
-Accuracy of information and appropriate actions taken thereby mitigating or eliminating risk and liability to Pepper
-Customer Service surveys as well as everyday feedback received through internal and external customers
-Implementation of process improvements
Competencies
IT Knowledge
Legal & Compliance
Interpersonal & Behavioural Competencies
Communication skills
Customer Service and Commercial Awareness
Influencing/Persuasion and Negotiation skills
Judgment & Decision-Making
Organisational Skills
Team WorkingPepper is an equalopportunity employer.
RoleProfiles are subject to change in line with business needs.
Pepper is an equal opportunities employer
For more information on this role please email recruitment@peppergroup.ie
#J-18808-Ljbffr