Satellite Taxis have a part time position available for a Weekend Day Shift Dispatch Operator at our call centre on Pouladuff Road, Cork.About the Role:Satellite Taxis is looking for a dedicated and efficient Dispatch Operator to join our dynamic call centre team. As a Dispatch Operator, you will play a crucial role in ensuring smooth communication between customers and drivers, making sure bookings are processed quickly and accurately. With a high level of automation in our system, you will be responsible for overseeing booking allocation and supporting the operation to maintain a seamless service.Key Responsibilities: Booking Management:Handle customer booking requests via phone and emailEnsure accurate entry and processing of booking details into our systemMonitor automated systems to allocate bookings to drivers efficientlyConfirm and update booking status to customers when necessaryResolve booking discrepancies or issues promptlyDriver Coordination:Ensure timely dispatch of drivers for each bookingMonitor driver availability and status to ensure smooth service flowCommunicate with drivers for route adjustments or urgent updatesAssist with any driver-related queries or issuesCustomer Service:Provide exceptional service to customers, addressing any concerns or special requestsManage customer feedback and complaints, ensuring a positive customer experienceMaintain accurate and up-to-date records of customer interactionsOperational Support:Work closely with team members to ensure high levels of productivity and efficiencyMaintain a positive work environment, contributing to the team's overall successRequirements:Excellent communication skills, both written and verbalStrong attention to detail and organizational skillsAbility to work under pressure and manage multiple tasks at oncePrior experience in a customer service or dispatch role is a plus but not essentialComfortable working with computer systems and automated platformsPunctuality and reliabilityBenefits:Hourly pay of €13.50On-site parking for all staffOpportunity to work in a supportive and growing team environmentJob Type: Part TimePay: €13.50 per hourBenefits:On-site parkingSchedule:8 hour shift8am - 4pmSaturday & SundayWork Location: In personJob Type: Part-timePay: €13.50 per hourExpected hours: 16 per weekBenefits:On-site parkingApplication question(s):How long have you been living in Cork?Location:Cork, County Cork (required)Work Location: In person