OverviewFirst point of contact for Retention calls - renegotiating customer contractsWhat we offerProgression to a Retention Advisor within 5 months and a Senior Retention Agent within 12 months with the help of our Training, mentor Program, and guidance from our supervisors.€29,000 basic salary with a €5,000 bonus structure.The first month's bonus is guaranteed.Key ResponsibilitiesFocus on minimising pre-churn via phone, SMS, email contact and use of various systemsUpdating historical customer account around retention/cancellation issuesMaintaining daily/weekly and monthly retention KPI’s and achieve targetsAd hoc phone-based customer service and sales activities as requiredSkills, Knowledge & ExpertiseHave excellent communication skillsProven ability to work in a self-directed and organised mannerExperience in a similar role and using CRM systems is an advantageCompetitive salary and bonus structurePrivate Pension Contribution Scheme with Zurich LifeDiscounted Health Insurance - Group Scheme with Laya HealthcareEmployee Assistance Program provided by TELUS HealthFree Online GP Services via Webdoctor.ieExcellent career progression opportunities in a growing company with strong market presenceFast-paced, friendly team environmentContinuous training and developmentAnnual leave that increases with serviceExclusive PrepayPower Staff TariffModern offices with excellent facilities in SandyfordActive CSR, Wellness, and Social initiatives plus great social eventsRefer-a-Friend SchemeTaxSaver Travel Tickets & Bike-to-Work SchemeAbout PrepayPowerPrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland’s highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.Why work at PrepayPowerRanked as a top employer for six consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.Join us and become part of a dynamic, ambitious team that’s putting control in the hands of our customers.PrivacyBy applying for this role, you agree to PrepayPower processing your personal data for recruitment purposes. We handle all applications in line with our Privacy Notice.Interested in building your career at PrepayPower? Get future opportunities sent straight to your email.
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