Diagnose and resolve technical issues by reviewing application code, configuration, and data. Implement minor code fixes and provide effective solutions.Employment Type:Full timeTiming:GeneralWork Mode:Work from OfficeExperience:6+ yearsLocation:Dublin➢ Identify and diagnose technical issues related to the application, Research and implement solutions to resolve problems efficiently.➢ Review the application code, configuration and data to identify the problem that member or team member facing and perform minor code fixes.➢ Respond to user inquiries and requests for assistance, provide clear and concise explanations of technical concepts, Document and track user issues to ensure timely resolution.➢ Create and track incident reports, assign incidents to appropriate teams for resolution.➢ Create and maintain a comprehensive knowledge base of frequently asked questions and troubleshooting procedures. Ensure the knowledge base is up-to-date and easily accessible to users.➢ Monitor the performance of the applications and identify potential issues. Take proactive steps to optimize application performance.➢ Working knowledge of technical strategies, business process design, application development and technical architecture➢ Ability to plan, organize, schedule, and manage work hours and small projects.➢ Strong problem solving and analytical abilities.➢ Possess good written and oral communication skills.➢ Possesses ability to collaborate effectively with a wide array of people on many different levels.Minimum Qualifications➢ Bachelor's degree in Computer Science, Information Technology, or a related field.➢ 3 years of experience in application support or development.➢ Able to perform minor code fixes.➢ Strong technical skills, including knowledge in C#, .Net, MS-SQL, or Salesforce.➢ Excellent problem-solving and troubleshooting abilities.➢ Effective communication skills, both verbal and written.➢ Ability to work independently and as part of a team.➢ Familiarity with toolsApply For This PositionFull NameE-mailPhonePositionUpload ResumeUpload Resume Upload Max: 2 MBBy submitting this form you agree with the storage and handling of your data by this website & WhiteBlue Cloud Services Pvt Ltd.
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