Job Title: Head of Retail
We are seeking a dynamic and commercially minded leader to head our retail operations. The successful candidate will lead day-to-day activities, drive KPIs through strong leadership and data-led decision making, and identify opportunities for improvement in operational efficiency and team productivity.
Retail Operations:
The Head of Retail will be responsible for leading and optimising all aspects of the retail customer journey, from presentation and customer service to commercial performance.
Key Responsibilities:
* Lead day-to-day operations across all retail locations
* Drive KPIs through strong leadership and data-led decision making
* Identify and implement improvements in operational efficiency and team productivity
Customer Experience & Service Culture:
The Head of Retail will champion a customer-first culture, building on our reputation for warm, knowledgeable and authentic service.
E-Commerce & Omnichannel Experience:
The Head of Retail will partner closely with digital and marketing teams to deliver an aligned, seamless and engaging online experience.
Brand Stewardship:
The Head of Retail will be a brand ambassador across all consumer touchpoints, ensuring consistency and quality in how we show up in-store, online, in communications and through experiences.
Team Leadership & Development:
The Head of Retail will lead, motivate and develop the retail teams, ensuring clear communication, performance accountability and a strong sense of shared purpose.
Experience & Skills:
The ideal candidate will have a minimum of 5+ years in a senior retail leadership role, preferably with responsibility across multiple sites or a flagship location.
Benefits:
This is a key leadership role in a beloved brand offering competitive salary and benefits, creative work environment and opportunity to shape and evolve the next chapter of brand retail and brand experience.