Shift Supervisor National Aquatic Centre (40 hours weekends and bank holidays included) JOB PURPOSE The Shift Supervisor plays a key role in the day-to-day operation of the National Aquatic Centre, providing leadership and support to staff while ensuringhigh standardsof customer service, health and safety, and operational efficiency. This role is suitable for applicants whodemonstratestrong supervisory capability, professionalism, and a proactive approach to team leadership. JOB RESPONSIBILITIES People Management & Supervision Supervise, support, train, and mentor staff duringallocatedshifts. Monitor staff performance and workflow to ensure tasks are completed efficiently and to a high standard. Delegate duties appropriately andassistwith staff rostering whererequired. Conduct team briefings and safety talks as needed. Participate in annual in-service training and, whererequired, deliver training to staff. Operations & Compliance Ensure all operations are carried out in line with established Normal Operating Procedures (NOPs). Assistin the review, development, and updating of NOPs and Risk Assessments. Support audit preparation and compliance requirements. Plan, coordinate, andassistwith the setup and dismantling of equipment for activities and events. Completeadditionaloperational duties as directed by the Duty Manager or NAC Operations Manager. Health, Safety & Emergency Response Enforce all facility policies, rules, and regulationsat all times. Maintain a strong awareness of health and safety matters during each shift. Identifyand report unsafe conditions or faulty equipment to the Duty Manager promptly. Complete incident and accident reports accurately andimmediately. Ensure familiarity with all emergency procedures andassistin managing emergency situations whenrequired. Maintain operational control of First Aid supplies, including routine stock checks of first aid rooms and boxes. Cleanliness & Facility Standards Ensurehigh standardsof cleanliness aremaintainedthroughout the facility. Liaise with General Operatives (GOs) on shift to ensure cleaning duties are completed effectively. Assistwith cleaning tasks as required to support operational needs. Customer Service Deliver excellent customer service at all times. Handle customer queries, complaints, and challenging situations professionally and effectively. Cross-Departmental Collaboration Foster positive, cooperative working relationships within the department and across other departments. Acting Duty Manager Responsibilities Step into the role of Acting Duty Manager whenrequiredto cover gaps in the Duty Manager roster. Receiveappropriate trainingto support this responsibility. Systems Training Full training will be provided; however, the role will require the ability to use the following systems: Legend Booking System Roller Flexmaint Groove Softworks Experience and Qualifications: Qualifications & Experience Essential Requirements Successful completion of the probationary period (internal applicants), signed off by relevant personnel. Previousexperience in a supervisory or leadership role. Excellent timekeeping and attendance record. Strong communicationskills with a mature, approachable, and professional manner. Proven experience deliveringhigh standardsof customer service. Ability to delegate tasks effectively and manage staff rosters. Desirable Current Pool Plant Operator Certificate. Previousexperience in a Facilities Management (FM) supervisory role. Key Behaviors A candidate must also reflect the companys core values of: Excellence Always looking for ways to improve Accept responsibility to driveimprovements. Demonstrate professionalism and have expectations of our own performance and that ofothers. Demonstrate a commitment toteamwork. Adopt a positive approach tochange. Respect Treat others as we would like to be treated Valuediverse culturesand beliefs Display respect for and awareness of individual differences Seek out,listen,and respect the ideas and opinions of others Engage in honest and direct communication at all levels in the organisation Integrity Show accountability for our decisions and actions Develop and encourage open and honest workpractises. Take personal responsibility for ouractions. Deliver on actions we havepromised. Customer focus Research and fully understand our customersneeds. Do the ordinary things extraordinarywell. Go beyond what is expected by everycustomer. Surprise ourselves with how much we cando. Skills: Supervisory Skills Customer Service Facilities Management