OverviewDirect message the job poster from Smiths DetectionEvery minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.Role purposeTo provide effective management and leadership for EU repair depot involving multiple technical and administrative disciplines.The Site Lead is responsible for overseeing all operations at the service depot, including the setup and fit-out of the new facility. This role ensures timely responses, consistent coverage, and the production of accurate work.ResponsibilitiesSupervise work schedules to ensure coverage of main work streams, ensure administrative staff document procedures, and implement cross-training for backup support. Act as the onsite Radiation Protection Supervisor (RPS), regularly checking equipment and maintaining required records.Maintain component tracing software to track repeat returns and the cycles of repaired parts, producing data summaries as needed, and communicate work schedules to technicians to ensure output and prioritise repairs.Keep records of employee training and certifications, ensure effective technical practices for high-quality repairs, and maintain and update onsite test fixtures for quality control. Supervise all onsite staff.Ensure deliverables meet SLAs and KPIs for the repair depot and report monthly KPIs; organise resources and manage internal multidisciplinary teams; schedule work coverage based on priority.Monitor administrative procedures for cross-training and maintain training/certification records; track repeat returns and repair cycles; provide summaries as requested.Act as onsite Radiation Protection Supervisor and onsite Safety Supervisor, ensuring safety of test units/fixtures and proper labeling; enforce safety protocols.Prepare detailed Monthly Management Reviews and present to senior management.Develop and use control methods and reporting for forecasting, and identify, monitor and resolve variances in scope, cost, time and quality.Ensure compliance with Company policies for Ethics, Health, Environment and Safety.Capture COPQ information and work with Ops and P&T to improve reliability of repaired parts; act as point of escalation for all parts repair issues/problems; lead recruitment, interviewing, selection, hiring, and salary negotiation.Coach, develop, retain, review and take corrective action for employees; maintain budget (P&L) responsibility for the repair depot; ensure spare part inventory levels are maintained and accurate; ensure up-to-date certification (e.g., forklift driver).Qualifications & attributesProven experience leading operations in a technical service or repair environment.Strong understanding of safety regulations (including high-voltage and rotating assemblies), quality systems, and repair traceability.Excellent people leadership skills, able to motivate, coach, and build effective teams.Strong analytical and organisational skills, with the ability to make data-driven decisions.Comfortable working independently with budget management and strategic responsibilities.Familiarity with MS Office Suite, service tracking systems, and technical documentation processes.Ability to influence, collaborate, and communicate effectively at all levels, from technicians to senior global leaders.Radiation Protection Supervisor (RPS) experience (or willingness to be certified).Familiarity with test fixture setup and service diagnostics.Experience managing repair SLAs, KPIs, and COPQ (Cost of Poor Quality) initiatives.Previous experience in service depot start-up or scale-up is a strong advantage.Diversity & InclusionWe believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)Job detailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Customer Service and Supply ChainIndustries: Airlines and Aviation, Industrial Machinery Manufacturing, and Appliances, Electrical, and Electronics Manufacturing
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