This range is provided by SRG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeSeeking a Zendesk Support Systems Administrator to join the Customer Experience (CX) Technical Systems & Support Team within a high tech, cloud based Software Applications Multinational.Fully remote, 12 months FTC (fixed term contract) or temporary contract role, which is extendable.Your role will focus on Zendesk, administering & support all aspects of the platform – managing macros, triggers, system support tickets, etc.Managing systems access & providing admin support for all Zendesk platform access & usage to assist the customer services agents & CX teams to do their jobs efficiently.You will need to have a good Technical understanding of pipe code, data flows and related technology.Key Responsibilities:Manage and maintain third-party platforms (e.g., Zendesk, Amazon Connect) and custom-built tools but predominantly Zendesk systems administrationOwn system upgrades, incident response, user management, and data managementContinuously improve workflows by identifying opportunities for automation and process optimizationWrite and maintain clear documentation, operational playbooks, and setup guidesCollaborate with cross-functional teams to translate business requirements into technical solutionsOversee community & monitoring platforms (such as Khoros Care, Catchpoint)Support internal teams by troubleshooting and resolving technical issuesKey Skills & Experience Sought:Zendesk - Critical issue management & resolution, access control & release managementExperience with administering other CX platforms (e.g. Salesforce, Freshdesk, Intercom)Strong systems management skills (configuration, maintenance, and optimization)Ability to troubleshoot and resolve technical issues quicklyAny experience in data reporting, trend analysis, customer analyticsProcess improvement mindset, with a focus on creating smoother systems for both agents and customersIT systems security knowledge (user access, permissioning, etc)Excellent collaboration and communication skills, especially in cross-functional environmentsYou should also be able to demonstrate some proficiency with:Call routing, IVR & virtual call platformsVendor management and contract negotiation skillsExperience in omnichannel support (chat, SMS, social, voice) in customer support, call centre or CX (customer experience) environmentsCertifications in CX platforms (Zendesk Admin, Salesforce Admin, etc.) is advantageousFully remote, 12 months FTC (fixed term contract) or temporary contract role, which is extendable.This role may also convert to a permanent position during the contract period but no guarantees.Salary: €50-55K or temp PAYE equivalent.Location: Dublin or Remote in Ireland onlyAlthough a fully remote role, YOU MUST be living & based in Ireland for the duration of this role. NO SPONSORSHIP provided, so You MUST hold EU/EEA citizenship or a valid Irish work visa already.Other Key Terms: Zendesk Support Administrator, Zendesk Administrator, Zendesk systems support, Zendesk system administrator, IT Technical Support, support Administrator, Customer Experience, CX, Applications support, Platform support, Applications Administrator, Software Support, Saas, CRM, Jira, Slack, Python, API code pipe, code piping, data flow management.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeTemporaryJob functionJob functionInformation TechnologyIndustriesTechnology, Information and Media and Software DevelopmentReferrals increase your chances of interviewing at SRG by 2xGet notified about new System Administrator jobs in Ireland.Dublin, County Dublin, Ireland 2 weeks agoSenior R&D Engineer - System Architecture (Italy based)Dublin, County Dublin, Ireland 1 month agoSenior Software Engineer – DNS Protection, Network Security GroupDublin, County Dublin, Ireland 1 week agoSoftware Quality Engineer - Network Functions VirtualizationSenior Ubuntu Embedded IoT System EngineerDublin, County Dublin, Ireland 4 months agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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