Conference & Banqueting AssistantThe Role:Under the general guidelines of the Departmental Supervisor/Manager, ensure the day-to-day operations are carried out in line with department and Hotel standards providing quality service to our guests in accordance with statutory, health and safety requirements.Reporting to:Will report on a daily basis to the Conference & Banqueting Manager and Supervisors of the Department.The Person:We are seeking candidates with a proven track record as a Conference & Banqueting Server who can demonstrate the ability to successfully operate in a guest focused manner; always striving to exceed guest expectations thereby building customer brand and loyalty.The Hotel:The Castletroy Park Hotel, a leading Limerick Hotel, is ideally located in the heart of the Mid west of Ireland and is the closest 4* hotel in Limerick to the M7 motorway from Dublin. This luxury hotel is just 2.5 miles from Limerick City, surrounded by superb amenities and is easily accessible via Shannon International Airport, just 25 minutes drive away.The Internationally acclaimed University of Limerick UL, University Sports Arena (Olympic sized Pool), University Concert Hall, Irish World Academy of Music & Dance, Irish Chamber Orchestra are adjacent to the hotel. This Limerick hotel is located beside the University of Limerick which is situated on a superb riverside campus of over 133 hectares. Two bridges cross the river on the campus, offering an ideal walking circuit of the grounds, with its trees, its fountains and the river Shannon flowing through it all.In Limerick, sport is a matter of pride and passion. Nearby to the hotel is "the proud home of Munster Rugby" the new Thomond Park stadium which is the jewel in the rugby crown of the city. Limerick offers you a wonderfully wide range of activities and facilities which include: Sightseeing, culture activities, horse racing, fishing, horse-riding, golf, river cruising and so much more.This luxury 4 * hotel with conference and banqueting facilities, leisure centre and C – Salon offers superb accommodation from deluxe rooms to suites making this the ideal base for your holiday in the Limerick region.One of Six properties within the Só Hotel Group, there are significant progression and development opportunities for ambitious and driven hospitality professionals.Key Responsibilities include:Ensure that the Department operates in a guest focused manner; always striving to exceed guest expectations thereby building customer and brand loyalty.To be fully aware of the hotel facilities, activities, targets and promotions, special activities within the hotelTo deal with customer complaints in a professional and courteous manner in accordance with company procedures.To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.To assist in achieving Hotel and Departmental goals in relation to mystery audits, customer comment index etc.To assist guests at all times.To ensure all guest queries are handled promptly and efficiently.To ensure initiative in relation to the speedy resolution of guests queries or problems.To report on all guest feedback to a supervisor or manager.To carry out departmental standards in accordance with the SOP Manual.To ensure hotel standards are achieved at all times.To report on duty on time in accordance with hotel grooming standardsTo ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times.To attend all statutory training.To attend other training sessions as per the departmental training plan or as when required by management.To assist as much as reasonable in the coaching and training of new staff.To accept flexible work schedule necessary for uninterrupted service to hotel guests.To provide support where necessary in other areas of the hotel.To give full cooperation to any colleague or guest requiring assistance in a prompt, caring, helpful manner and to be flexible in assisting around the hotel in response to business and client needs.To ensure all accident, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.To maintain own working area, tidy and in good shape.To report defective materials and equipment to appropriate individual.To assist in positively promoting sales within the department and maximise every sales opportunity.To assist in controlling departmental costs within the standards set by the department manager.To assist in stock control measure implemented, in order to achieve budgeted profit margins.To ensure security of cash, stock and equipment and to carry out all agreed departmental/hotel procedures.To pass on any referred/sales leads to the sales department, to assist in sales as required.To carry out any other reasonable tasks as requested by management.To ensure all charges for groups and individuals efficiently.To ensure familiarity with the cash handling and credit policy of the hotel.To be knowledgeable and informed about the introduction of products.To ensure all cleaning schedules are adhered to on a daily, weekly and monthly basis.As a member of staff of the Hotel you must be willing to carry out duties outside of your department if required to do so.Benefits:· Employee discount at Só Hotel group properties.· Career development and progression opportunities.· Food allowance.· Employee Assistance Programme· Employee Recognition Awards· Free car parking· Group Employee Discount SchemeJob Type: Part-timePay: €13.50-€14.00 per hourExpected hours: 8 – 20 per weekBenefits:Bike to work schemeEmployee discountFood allowanceOn-site parkingSick payWellness programWork Location: In personReference ID: C&BASSIST