Job Overview:
* We are seeking a skilled Service Advisor to join our team in Wexford.
The successful candidate will be responsible for creating appointments for customers, greeting them upon arrival, and allocating their car to the appropriate technician.
They will also be required to liaise with the customer as their vehicle navigates the service process, preparing invoices clearly outlining procedures carried out and spare parts required to complete the work.
Taking phone bookings and filling the daily diary in an orderly manner is essential, as well as working closely with the spare Parts department to ensure correct parts have been identified, ordered, and are always available to the technician to successfully complete the customer's visit to the workshop.
The ideal candidate will have strong organizational skills, excellent communication skills, and the ability to upsell to the customer what their vehicle may require.
The role involves working closely with the management team within the Dealership to ensure all documentation created during the day is finalized before end of day reports are compiled.
Responsibility to ensure all monies have been accounted for and the days work has balanced correctly.
About this Role:
* Service Advisor
Key Responsibilities:
* Create appointments for customers
* Liaise with customers throughout the service process
* Prepare and present clear and concise invoices to customers
* Ensure accurate and timely completion of paperwork and administrative tasks
* Maintain open and effective communication channels with colleagues and external partners
Requirements:
* Excellent communication and interpersonal skills
* Strong organizational and time management skills
* Ability to work accurately and efficiently under pressure
* High level of attention to detail
* Able to work effectively as part of a team
* Proficiency in computer software applications
Benefits:
* Opportunity to work for a leading organization
* Professional development and training opportunities
* Competitive salary and benefits package
Working Environment:
* Work in a fast-paced and dynamic environment
* Collaborate with experienced professionals in the industry
* Be part of a dedicated and passionate team
Candidate Requirements:
* Aptitude for learning and growth
* Positive attitude and a willingness to learn
* Self-motivated and able to work independently
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