Job SummaryJoin our team as a Technical Support Engineer and play a key role in keeping mission-critical systems running smoothly. You'll work directly with customers, support teams, and field engineers to diagnose, troubleshoot, repair, and debug NetApp products — ensuring issues are resolved quickly and effectively.In this role, you'll step in when first-line support can't crack the problem, applying your expertise in both hardware and software to deliver optimal results. We're looking for a proactive, "take-charge" professional with proven technical problem-solving skills, deep subject matter expertise, and a strong commitment to exceptional customer service.If you thrive on solving complex challenges and making a real impact, we'd love to hear from you. Job RequirementsRespond to situations where NetApp product support has been unable to solve customer's technical issues.Collaborate with or escalate cases with other NetApp Technical Support teams and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise in order to most quickly facilitate solutions for customers.Create new knowledge base articles to share information and best practices for reuse throughout the Technical Support CenterFocus on E-series and StorageGRID specialization and build deep technical expertise in these areas.Ability to troubleshoot difficult technical issues with strong commitment to deliver excellent customer service experience.Good Understanding of following: Hadrware priciples; Object based storage; Distributed data base (Cassandra); S3 Protocol; RAID; iSCSI; Fibber channel; Linux administration; Troubleshooting experience with network trace analysis -> Network troubleshooting experience with wireshark; Virtualization; VMware; Docker-containers; Infiniband, NDMe-of; Data protection; Scripting; HTTP/RestAPI; Understanding of T10 Protection Information (PI) concepts; TCP practical troubleshooting experience with network trace analysis; Working experience with NetApp Data ONTAP 9.0 and above (a plus).
EducationMinimum of 2 years within a similar Technical support role.A Bachelor of Science in Engineering or Computer Science; or equivalent related experience is required.Fluent English & Hebrew (C1-C2 level)Passion and ability to learn new technologies in a fast-pace environment.Work well in a team environment and be a proactive contributor to team development projects.Creative approach to problem solving and demonstrate a 'can-do' attitude.High ability to multi-task, manage workload and define priorities based on business impact of issues.Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.Ability to follow standard engineering principles and practices.