Job Overview:
The Housekeeping and Linen Coordinator plays a pivotal role in ensuring the smooth operation of our hotel's housekeeping and linen services. This is an exciting opportunity for someone who is passionate about delivering exceptional guest experiences through attention to detail, efficiency, and excellent communication skills.
Key Responsibilities:
* Assist the Accommodation team in organizing and distributing linens and supplies needed for daily and weekly hotel operations.
* Ensure adherence to all hotel policies, particularly those related to Accommodation and Front Office departments.
* Provide warm greetings to guests upon arrival and departure, and offer prompt assistance with luggage and escorting guests to their rooms.
* Anticipate and meet guest needs by observing their preferences and communicating effectively with the Accommodation team leader/supervisor and front desk staff.
* Deal with guest requests promptly and take responsibility for resolving any issues or complaints efficiently.
Ongoing Tasks:
* Regularly inspect linen stores, accommodation trolleys, guest corridors, and cleaning areas to ensure cleanliness and organization.
* Take ownership of hotel deliveries, especially linen, and ensure safe and hygienic storage in designated areas.
* Maintain fire exits clear of soiled linen or guest trays.
* Clean toilet and PA areas last before leaving each day.
* Oversee linen supply chain management, including ordering, receipt, and inventory control.
Teamwork and Support:
* Collaborate closely with Accommodation team leaders to achieve shared goals and objectives.
* Maintain store rooms in a clean and operational state, ensuring employees leave them tidy and free from clutter.
* Report any issues, damage, or H&S concerns without delay.
* Communicate room and hotel facilities information to guests and address their queries.
* Participate in meetings, training sessions, and other activities as required by management.
About Our Hotel:
Our 80-room hotel is located in the heart of Galway City Centre, offering comfortable accommodations and contemporary dining options.