At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences.
We now have a fantastic new opportunity for a Reservations Manager to join our team and contribute to the future success of Killashee Hotel.
Objective of the Role
Reporting to the Revenue Manager, Reservations Manager will be responsible for smooth running of reservations department in the hotel, and ensure that our guests experience the highest quality service. Provide daily, weekly, and monthly reservations reporting for the hotel.
Key Requirements:
* 2 years of previous experience in a similar role
* Excellent communication skills
* Self-motivated and have positive attitude
* Passionate about hospitality and excellent service delivery
* Builds and sustains effective relationships with employees and customers
* Motivates, inspires and empowers others to improve performance and achieve goals
* Provides a great work environment through demonstration of company core values
* Proficiency in property management software - Opera experience
Main Duties:
* Management of the Reservations Department team, ensuring correct rostering of team resources to meet business needs.
* Encourage employees within the department to achieve optimum revenue and service per employee. Ensure they are aware of the departments' targets and goals.
* Monitors departments overall service, interaction with other departments and team work daily. Take actions as necessary to improve.
* Ensure effective working relationships with corporate and leisure clients and all hotel guests. Identify their needs and ensure their repeat business
* To be proactive in creating a sales culture through our people
* To develop a close working relationship with all departments, colleagues and managers to ensure guest expectations are met.
* To deal with all customer queries and complaints in a timely manner in line with the hotels standards of operation.
* Ensuring SOPs are updated and all team members are fully trained.
* Provide team training on our standards and customer service.
* Working alongside and supporting Revenue Manager in all departmental projects, initiatives.
* Motivate and create engaging work environment for all the team members.
* Responsible for guiding and mentoring team members to ensure that they are continuing to learn and develop.
Regularly check the input and the quality of data points.
Work in liaison with hotel sales and reservations departments as a team
Why work with us:
At Killashee Hotel we believe that exceptional guest experiences start with an exceptional team. We are proud to foster a supportive, dynamic, and rewarding workplace within the hospitality industry. As a valued member of our team, you will benefit from:
* Professional Growth & Development: Ongoing training and upskilling opportunities to support your career progression. External & Internal programs provided.
* Complimentary Leisure Centre Membership: Enjoy full access to our leisure facilities to help you stay active and well. Includes access to all offered classes, use of sauna, jacuzzi and swimming pool.
* Exclusive Employee Rates: Discounted stays at FBD Hotels & Resorts - perfect for your well-deserved breaks. Five hotels in Ireland and 2 hotels in Spain.
* Health & Wellbeing Support: Access to our Employee Assistance Program and a range of wellness initiatives to support your overall wellbeing.
* Insurance Discounts: Affinity rates on home, car, and travel insurance through FBD Insurance.
* Free On-Site Parking: Hassle-free and secure parking available for all team members.
* Meals Provided on Duty: Fresh and nutritious meals provided while you work. Facilities for unlimited amount of tea and coffee during the shift hours.
* Employee Referral Programme: Recommend great people and earn rewards through our referral incentive scheme.
* Team Social Events: Regular events that bring our team together to relax and connect outside of work. From summer parties, staff sports days to team building activities, and not forgetting annual Christmas party.
* Flexible Scheduling: Shift patterns designed to support a healthy work-life balance.
* Positive Team Culture: A welcoming, inclusive and diverse environment that values teamwork, respect, and recognition. Fostering positive work culture through living by companies' core values.
* Recognition Programmes: Celebrate achievements and milestones through our dedicated team recognition initiatives. Monthly staff recognition celebration alongside our GEM awards, Quarterly Manager awards and other recognition for individual or team milestones.
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