Job Title: Field Service Engineer
The Field Service Engineer is responsible for performing the on-site installation, service, maintenance, validation, upgrade, calibration, and repair of complex equipment and systems.
You will investigate faults and approve and sign off documentation and checklists certifying the correct functioning of devices and systems.
Application support and the provision of customer operational and maintenance training is a key element of the role. The field service engineer serves as the company liaison with customers on administrative and technical matters for assigned projects.
This role reports directly to the Engineering Manager.
Duties and Responsibilities:
* Fault finding, service, and repair of medical equipment
* Updating service and repair system
* Requisitioning spare parts with the procurement team
* Attending training courses and refresher training as required
* Reviewing process and equipment maintenance documentation and SOPs as necessary
* Carrying out all activities in compliance with company, EHS & regulatory requirements
* Participating in cross-functional teams, as necessary
* Ensuring compliance with all quality, health & safety, company, and customer site regulations
* Working in accordance with work instructions, safe working practices, and method statements ensuring relevant paperwork is completed accurately and timely
* Attending internal & external training courses
* Conducting on-site installation of complex equipment and following testing procedures to ensure proper working order
* Conducting on-site scheduled, planned preventative maintenance visits
* Providing troubleshooting and repair support for customers and other field service personnel
* Traveling, often on short notice, to customer sites to resolve problems or support other field service personnel
* Completing and submitting field service reports
* Providing training for customers and users on system maintenance
Experience:
* 2 years plus working on servicing equipment (ideally medical, scientific)
* Third level university degree in Electrical Mechanical Engineering
* Hands-on technical experience installing, troubleshooting, repairing, and calibrating complex equipment
* Full clean driver's licence
Territory: Dublin / Leinster
Package:
* Full Time / Permanent (Mon – Fri 09:00 – 5:30)
* €40k – €45k Basic
* Company Vehicle
* Pension
* Life Assurance
* Disability Benefit
* Paid Annual Leave (24 Days)
* Mobile, Laptop, iPad
* Lunch Allowance (€8.50 / Day)