Role Overview
The EMEA GSOC is a part of an integrated global structure with standardized processes and systems.
The main objective of the team is to ensure any physical risks are identified, mitigated or escalated at the earliest time reducing any risk to the minimum.
Responsibilities
* Recruit, schedule, evaluate/manage personnel, manage employee relations, absenteeism, disciplinary actions, turnover
* Staff onboarding, training, drilling, quality inspection, shift rostering, developing SOPs, operation management
* Regular & adhoc business reports per client requirements;
* Lead process optimization, identify problems or risks in workflow, submit improvement plans, assist solving them;
* Regularly liaise with client to resolve issues timely, align GSOC Operators/ Shift Leaders with overall vision/strategy;
* Support GSOC operations as needed
Qualifications
* College degree or above / or min. 2 years GSOC experience (ideally in program management/supervisory/leadership capacity);
* Proficient in office software, excellent document & technical writing skills;
* Proficiency with data analytics and problem-solving skills;
* Adapt at identifying and addressing customer needs
* Develop and manage programs, prioritizing tasks, tracking KPIs, planning, allocating resources, executing, overseeing progress.
* Global risk event monitoring, OSINT tactical intelligence, security systems and devices, response and incident/emergency response protocols.
* Solid verbal and written communication skills