Job Summary
We are seeking a Field Engineer to be based in the Midlands area. The successful candidate will have excellent problem-solving, analytical and decision-making skills, as well as excellent customer service skills.
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Key Responsibilities:
* Prioritize, manage and respond to helpdesk calls in a timely manner logged on the help desk system, including travel to sites to support users.
* Establish and build good working relationships with customers.
* Troubleshoot hardware faults and refer them to third parties if necessary.
* Assign warranties on hardware to third parties when appropriate.
* Perform system administration using Active Directory.
* Troubleshoot issues with Windows accounts and mailboxes.
* Solve software faults, such as those related to Citrix.
* Install and configure computer hardware and peripherals, operating systems and applications.
* System Administration: amend privileges/security permissions on server shares, set up new shared folders on existing shares.
* Manage pst requests and data requests for staff moves.
* Liaise with third-party vendors for software/hardware installation.
* Handle how-to and information requests, including data security and ICT policies.
* Liaise with local and national ICT teams to resolve recurring issues.
* Document new solutions.
* Install individual software requests.
* Manage print devices, liaising with vendors and providing IP information.
* Access consoles to push or provide solutions for requests, such as content encryption.
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Requirements:
* 1 year's experience in an IT hardware environment with experience in Windows & 10/Windows 11 installations.
* Excellent customer service skills, with the ability to empathize with users and help them adapt to new technologies.
* Excellent communication skills.
* An excellent working knowledge of the full Microsoft Office suite and report writing.
* Evidence of producing quality deliverables.
* A Third Level Education Qualification is preferable.
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About Us
PFH Technology, owned by Ricoh, is a premier provider of end-to-end ICT solutions and managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships, allowing us to procure, design, deploy and support all your ICT needs.