Title: Team Leader (Postgraduate and Professional Examinations - SSG) Department: Professional Postgraduate Examinations, SARA Tenure: Permanent Location: 123 St Stephens Green Reporting to: Head of Postgraduate and Professional Examinations RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission "To educate, nurture and discover for the benefit of human health". For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University Rankings. We are proud that RCSI ranks fifth in the world for "Good Health and Well- being" in the Times Higher Education #SDG #SDG Impact Rankings 2024. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose. Innovating for a Healthier Future 2023-2027 is RCSI's new five-year strategic plan. Through it, RCSI will enhance human health by meeting the health workforce needs of society, creating the insights and inventions that drive health improvements, and working in partnership with patients and the public in support of better health and well-being for all. The strategy unites the RCSI community in supporting the UN Sustainable Development Goals - with a particular focus on Goal 3, which targets good health and well-being. More details about RCSI can be ; in particular. RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission "To educate, nurture and discover for the benefit of human health". We seek candidates whose experience to date has prepared them to contribute to our commitment to the "Race Equality Action Plan 2025-2029" at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent. About the Team and the Role The Team Leader is responsible for maintaining and enhancing the planning, implementation, delivery, and results management for examinations spanning the Postgraduate Professional Faculties. This role provides cover across the full span of postgraduate professional assessment activities and involves significant stakeholder management in conjunction with the Head of Exams and DoSA leadership teams. Day-to-day management of the team is core to ensuring the continued successful delivery of an exceptional candidate and examiner experience, whilst upholding the highest academic standards. The Team Leader will act as a key point of contact for the team and all its stakeholders, ensuring smooth and efficient examination processes This team continues to evolve and respond to the growing business, in a fast-paced, dynamic organisation with a focus on maintaining and enhancing the day-to-day planning, implementation, and delivery of examinations to support the professional journeys of candidates across the globe. The ability to manage others to deliver with competing priorities and tight deadlines is essential, as is attention to detail and accuracy. Excellent organisational and communication skills are critical. To provide these services, the role holder must be flexible regarding hours of work and location. Key Responsibilities 1. Examination Planning and Implementation: o Manage day-to-day scheduling and organization of examinations, including deployment of resources such as examiners and preparation of examination materials. o Oversee logistics for overseas examination diets and ensure effective setup and delivery, manage timelines and ensure deadlines are met. o Supervise examinations at RCSI and overseas, ensuring that procedures and regulations for delivery of examinations are adhered to. o Coordinate with external centres, including those overseas, to ensure effective preparation for examinations. 2. Stakeholder Management: o Act as a point of contact for queries from the team and stakeholders. o Manage examiner eligibility, including recognition of overseas qualifications and mandatory training. o Liaise with Members and Fellows to ensure smooth post-examination processes. 3. Team Management: o Provide day-to-day management, support and guidance to Exam Coordinators. o Oversee team PDP Process. o Manage workload and capacity across team, ensuring priorities are identified and progress monitored. o Ensure all on-the-day queries are professionally managed, escalated, and documented and promote a customer service culture within the team. o Manage appeals, exceptional circumstances, and reasonable accommodation requests in accordance with RCSI / Intercollegiate Regulations and Irish law. 4. Travel and Logistics: o Arrange travel, accommodation, and other logistics for examiners within budget and policy. o Liaise with ICBSE Assessors and make arrangements for their travel to attend international diets in line with travel policy. 5. Continuous Improvement: o Conduct post-diet reviews and audits to recognize good practice and capture learnings, implementation of improvements as required. o Oversee updates to SOPs, supporting documentation, and training identification on a regular basis. o Support the compilation of annual statistical reporting on assessment, candidates, and centres. 6. Conferring Planning: o Ensure all candidates eligible for conferring of awards are processed in a timely manner following completion of examinations. o Assist with preparations for twice yearly Conferring Ceremonies. 7. Finance: o Process monthly payroll including setup of new payees, ensuring accuracy with all payments processed. o Processing of expense claims, purchase orders, invoices ensuring all coding is accurate, claims are reasonable o Obtaining quotations from suppliers for props and requirements for examinations, ensuring best prices are obtained and controlling spend on inventory. The duties and responsibilities listed above are not exhaustive. RCSI may assign new duties in response to evolving needs as required. Qualifications and Experience: Previous team management experience essential. Experience in managing high-stakes examinations, preferably in a healthcare or academic setting an advantage. Strong organizational and planning skills. Excellent stakeholder management and communication skills. Experience with continuous improvement processes. Commitment to providing support and motivation to the team. Skills and Competencies: Meticulous attention to detail, strong organizational, time management and planning skills. Stakeholder engagement and relationship management. Team management and leadership experience with a strong commitment to customer service. Continuous improvement and audit skills. Flexible, solution focused with excellent problem-solving abilities. Excellent communication and interpersonal skills. Positive work ethic and a demonstrable commitment to high quality in their work. Additional Information: The role requires international travel to deliver exams in centres around the world, to ensure the consistent delivery of high-quality experience for candidates and examiners. We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application - we'd love to hear from you. Application Process Please apply online through the RCSI careers portal on the closing date with your CV and cover letter. Informal Enquiries: Informal enquiries are invited in the first instance through Rebecca O'Brien, Human Resources Department (email: ). All applications for this post must be made through the career's webpage. Rebecca can arrange for relevant queries on the academic aspects of the role to be addressed by the hiring manager. Please note we do not accept CVs directly. Employee Benefits At RCSI, we help care for our people so they can focus on our mission to Educate, nurture and discover for the benefit of human health. RCSI truly goes above and beyond to support its employees, ensuring they have everything they need to thrive both personally and professionally. Here's a glimpse of the fantastic benefit available: Health and Wellbeing: Our Inspire Programme promotes the importance of taking care of both our general health and mental health. Inspire manages the Employee Assistance Programme (EAP) offered through SpectrumLife. Past events held by Inspire have included, workshops on mindfulness practices, yoga, nutritional advice, financial advice on mortgages, pensions & health insurance from leading experts, fitness challenges, baking competitions, weight loss programmes, annual flu vaccination campaign and many more. You can also enjoy access to an onsite gym for just €10 per month. Work -Life Balance: Maintaining a healthy work-life balance is crucial for fostering employee well-being, productivity, and overall satisfaction. At RCSI, we offer flexible working arrangements, study leave, and career breaks. In addition to 20 days of annual leave, employees receive an extra 6.5 days of university privilege days, which occur annually around the Christmas and Easter breaks. Family Benefits: RCSI offers enhanced family leave to our working parents with fully paid Maternity, Adoptive, Paternity and Surrogacy Leave. We also offer the first two weeks of Parents leave fully paid for, as well as the option to take Parental Leave until your child is 18 years old. We provide access to Platform 55, a new Parents Platform to support staff before, during, and after becoming a parent. We also offer flexible working, discounted Giraffe crche services of up to 20% and a Parents and Carers' Network. Financial Security: Benefit from automatic enrolment in a pension scheme with Willis Towers Watson with the employer contributions increasing with your length of service, Death in Service of up to 4 times your salary, long-term illness and disability income replacement, and free advice on health, motor, and home insurance. Discounted Services: Avail of discounted GP services, Taxsaver commuter tickets, the BiketoWork scheme, free eye tests at the National Optometry Centre, and discounted parking at St. Stephen's Green/RCSI car park. Recognition: At RCSI, we value and recognise the contributions of our staff through various awards and events, such as Long Service recognition, the Vice Chancellor Staff Awards, and through Research Day. Professional Growth: RCSI's Staff Learning and Development is committed to providing colleagues with opportunities and support to help them reach their full potential and thrive at work. Offerings include a comprehensive programme of staff training, management and leadership development, mentoring, coaching and funding support for further study. Staff Networks: Additionally, we support a range of staff networks, including the Women's Network, Postdoctoral Staff Network, Parents & Carers' Network, Project Manager's Network, LGBTI+ Network, Age Friendly Network etc. These networks help RCSI to foster a sense of community and inclusivity. Sports and Social Club: Engage in a variety of activities such as Yoga, Pilates and a variety of different Fitness classes. Enjoy social evenings, Book Clubs, Summer BBQs and one-off events like the Taste of Dublin, Bloom, Dublin Horse Show and Dublin Zoo. We also have a variety of discount tickets for shows and events through the year.