Delivery Manager Job Description
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We have an exciting new opportunity for a highly skilled professional to oversee and manage the team responsible for the installation, maintenance and repair of traffic management systems, including fibre transmission circuits. The ideal candidate will be able to coordinate the day-to-day activities of service technicians to ensure timely and efficient service delivery, troubleshooting, and response to traffic system malfunctions.
Main Responsibilities:
* Oversee and manage the team responsible for the installation, maintenance and repair of traffic management systems, including fibre transmission circuits.
* Coordinate the day-to-day activities of service technicians to ensure timely and efficient service delivery, troubleshooting, and response to traffic system malfunctions.
* Ensure all services provided by the technician team adhere to industry standards, health and safety regulations, and client specifications in an urban environment.
* Track and assess the performance of service technicians, ensuring that KPIs for service completion times, quality, and safety standards are consistently met.
* Act as the main point of contact for clients regarding technical services, ensuring that client needs are met, and issues are resolved quickly and professionally.
* Ensure the proper allocation and maintenance of service tools, vehicles, and equipment necessary for the team's operations, ensuring readiness for all service requests.
* Enforce strict adherence to safety protocols and regulatory compliance, particularly regarding roadworks, public safety, and operational procedures for working in urban traffic environments.
Key Requirements:
* A deep understanding of traffic management systems, including traffic signals, cameras, sensors, and other related infrastructure.
* The ability to guide technicians in troubleshooting and system repairs.
* Excellent leadership skills with the ability to manage and motivate a team of service technicians in a fast-paced, high-pressure environment.
* Experience of installation & termination of fibre optic cables.
* Strong organisational skills to manage service requests, technician schedules, and equipment inventory effectively.
* The ability to enforce and promote strict adherence to safety standards and procedures to ensure the well-being of the team and the public.
Benefits:
* A competitive salary and benefits package.
* A fully expensed company vehicle.
* A company mobile phone.
* A comprehensive employee assistance programme.
* Life assurance up to 4x salary.
* 35 days holiday rising to 38 days with bank holidays included, plus the option to buy an agreed number of days.
* Sick pay after qualifying period.
About Us:
We are committed to providing a comfortable and supportive working environment for our employees. We encourage career development and offer opportunities for growth and progression. If you are a motivated and talented individual looking for a new challenge, we would love to hear from you.