Retention Specialist – Dublin or Wexford office
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Job Overview
Gallagher, one of the world's largest insurance brokerages, is seeking a Retention Specialist to join our team in Dublin or Wexford. This full-time, permanent role involves maintaining client relationships, managing policy renewals, and providing tailored insurance solutions. Our Irish team combines over 100 years of insurance experience, offering personal, business, and financial insurance services to protect what matters most.
Key Responsibilities
1. Proactively contact clients to discuss policy renewals and ensure customer satisfaction.
2. Engage with clients to understand their needs and address concerns.
3. Manage renewal processes for personal lines policies, ensuring accuracy and timeliness.
4. Build and maintain strong client relationships, acting as a trusted advisor.
5. Resolve client issues promptly, ensuring a positive experience.
6. Identify opportunities for cross-selling insurance products.
7. Stay informed about industry trends and market conditions.
8. Maintain accurate client records and report on retention activities.
Qualifications and Skills
* Minimum of APA qualification.
* Experience in customer service, sales, or retention, ideally in personal lines insurance.
* Understanding of personal lines insurance products.
* Excellent communication and interpersonal skills.
* Problem-solving skills and client concern resolution.
* Completion of annual CPD requirements and maintenance of competency codes.
* Proficiency with CRM systems and Microsoft Office.
Benefits
Competitive salary, career growth opportunities, and a wide range of benefits including:
* Minimum 23 days’ annual leave plus 3 days for volunteering.
* Defined contribution pension scheme with employer contributions.
* Life insurance (4x annual salary).
* Income protection (up to 75%).
* Family-friendly policies.
Application Process
Apply online, via email, or by post. Send your CV and cover letter to ie.retail.hr@ajg.com or mail to HR Department, The Arc, Drinagh, Wexford, Y35 RR92. Gallagher Insurance is an equal opportunity employer committed to diversity and inclusion. All applications will be handled confidentially.
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Insurance
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