PURPOSE OF THE JOBTo assist in ensuring the day-to-day operations are carried out in line with the department and hotel standards, providing quality service to our guests in accordance with statutory, health and safety requirements.MAIN RESPONSIBILITIESEnsure that the Department operates in a guest focused manner; always striving to exceed guest expectations thereby building customer brand and loyalty.Fully understand and operator the Property Management System and ensure it is used to maximum effect.Welcome and check in all guests with the minimum of delay and with the highest level of hospitality being extended.Ensure telephone is answered in a professional manner at all times and that all calls are transferred correctly.Allocate correct accommodation to arriving guests in accordance with allocation guidelines with special attention to VIP and Regular guests.Ensure all guest details are accurate i.e. name, address, rate, credit card details and special requests.Ensure each guest receives a call back to ensure satisfaction.Ensure all guest profiles are recorded accurately.Ensure all guest requests are met and followed up throughout their stay.Ensure all guest bills are presented and processed accurately and efficiently.Ensure cash and credit card transactions are carried out accurately and in line with the standards of the Hotel.Ensure all guests are checked out with the minimum of delay and that any complaints / queries / feedback are actioned immediately or passed on to the appropriate department.Take room reservations as and when needed in accordance with the standards and rate guidelines of the Hotel.Maximum hotel revenue through maintaining rates and up-selling.Ensure the Front Desk is never left unattended.Be completely familiar with location of all guest rooms and syndicate rooms and facilities offered in each room.Be completely familiar with all F&B Outlets in the hotel, Leisure Club and Beauty Salon and the menus / services provided by these departments.Use every opportunity to promote the facilities and services of the hotel including Food Outlets, Leisure/Spa etc.Familiarise all guests with hotel facilities and opening times at check in.Assist guest in the booking of taxis.Maintain clear communication with all departments of the hotel with the assistant of telephone, bleep system and radios.Ensure all Front Office administration duties are completed at the end of each shift.Accept flexible work schedule necessary for uninterrupted service to hotel guests.Ensure the department standards in accordance with the SOP Manual.To ensure hotel standards are achieved at all times.To ensure that the department team has the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times.To communicate effectively at all levels, including attending management meetings in the absence of the reception manager.Job Type: Part-timePay: €14.15-€15.00 per hourBenefits:Company eventsEmployee assistance programEmployee discountFlexitimeFood allowanceOn-site parkingWellness programExperience:Reception: 1 year (required)Language:English (required)Work Location: In person