Job Description
The Control Room Supervisor plays a hands-on role in daily operations, ensuring company standards and policies are consistently upheld. As a working member of the control room team and a supervisor, you will maintain operational excellence, ensure service delivery, and promote a positive and professional team culture.
* Oversee and support control room operations to ensure smooth activities run in line with company standards.
* Supervise, coach, and motivate team members with a firm but fair approach.
* Ensure compliance with company policies, operational procedures, and client requirements.
* Maintain accurate logs, reports, and communications in line with operational protocols.
* Liaise effectively with operations management, supervisors, and site teams.
* Contribute to continuous improvement within the control room environment.
Required Skills & Qualifications
Minimum 3 years' supervisory experience in a fast-paced environment is required. Excellent communication skills with fluent spoken and written English are essential. Strong leadership qualities with a professional, fair, and proactive attitude are necessary.
* High attention to detail, with the ability to remain calm under pressure.
* Proficient in computer-based monitoring, reporting, and communication systems.
Flexibility to work mainly days, with occasional night or weekend shifts as operationally required.
About Us
Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application, Reed will contact you by phone, email, or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.
Skills
Key Skills: Control Room Supervisor, Security Control Room, Inbound Team Lead