Your new company
Your new company is a global leader in sustainable technology solutions, focused on transforming recycling habits and reducing environmental impact. With operations across multiple continents and a strong presence in Ireland, the organisation is at the forefront of innovative reverse vending systems and customer-centric services.
Your new role
As a Customer Care Specialist, you'll play a key role in supporting the rollout and ongoing success of the initiative. This is a permanent, full-time (37.5 hours per week) operates on a rotational schedule from Monday to Sunday, with most shifts falling between 8:00am and 6:00pm.
Your responsibilities
* Providing technical support via hotline to customers and field colleagues
* Coordinating installations, maintenance, and repairs
* Managing customer queries and complaints with professionalism and efficiency
* Dispatching technicians and liaising with partners on-site
* Supporting service projects and initiatives
* Performing remote machine configurations and system setups
* Working within ERP systems and meeting team KPIs and SLAs
* Ensuring health and safety standards are upheld
* Reporting incidents and feedback to improve service delivery
What you'll need to succeed
* Strong communication and customer service skills
* Technical aptitude and confidence in working with digital systems
* Ability to manage multiple stakeholder expectations
* Problem-solving mindset and attention to detail
* Experience working in a fast-paced, service-oriented environment
What you'll get in return
* A competitive salary
* Contributory pension scheme
* Private healthcare
* Bonus and commission opportunities
* Bike to Work Scheme
* Annual leave starting from 21 days plus bank holidays
* A supportive, inclusive work culture committed to equal opportunities
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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