Working arrangement: Hybrid 3 days onsite
Type: Permanent Contract
We are working closely with a scaling well‑funded business who are shaking up the financial services and banking sectors with their innovative platform that will help millions of customers. They are truly dedicated to transforming the financial services landscape with innovative digital solutions.
We are looking for a talented Service Delivery Manager to join our team. In this critical role, you will be responsible for the successful end‑to‑end delivery of complex technical projects, working directly with customers to ensure their needs are met. You will serve as the primary point of contact for customers and address issues ensuring project success.
For the role you will be responsible for:
The SDM will be the go‑face for the business to the client for delivery of our managed service
Coordination of onsite resources to ensure incidents and changes are being managed in line with the customers expectations
Management Reporting including MBRs with Operations Management Team, QBR with Engineering team and Daily ad hoc reporting
Representation at CAB and management of the CAB process
Development of internal programs to deliver service requirements
Responsible for day‑to‑day management of delivery team
Implementation of change control process across all services to ensure changes are delivered in line with best practice and service revenue is maximised
Ensure all processes and technologies are documented and kept up to date
Ensure reporting is documented, automated and in line with client requirements
Management of upgrades and patching as required
Ideally you will have the below experience:
An ITIL certified and have experience with operational management in an enterprise customer setting and have excellent client relationship management skills.
Minimum 4 years experience in a Service Delivery Manager Role
Experience with large enterprise clients
Background in IT Technologies
Bachelors degree in Business, Computer Science, Project Management, or a related field.
Experience in Fintech and/or SaaS, particularly within highly regulated environments, is a distinct advantage.
This is an exciting opportunity for an SDM to join a scaling business rapidly expanding. You will have excellent career opportunities as the business grows and play a pivotal role in the companys success. If you would be interested, please submit your CV to the link provided for immediate consideration.
#J-18808-Ljbffr