Position description Type of assignment Full-time Regular Function Operational activities - Local Management Job title Team Lead CL SIRO/NBI Job description This position is responsible for managing designated client accounts and ensuring the delivery of innovative, sustainable, warehousing distribution services.
The Key Account Manager acts as the essential link in driving operational and financial results, and developing long-term relationships and value for clients.
Client Account Management • Act as the main point of contact for designated clients.
• Build and maintain strong relationships, supporting and adapting to their evolving demand, while serving as their primary contact for all account related issues.
• Support the clients' business by managing their supply chain activities and ensuring adherence to KPI's • Manage customer inquiries, complaints, and requests promptly and professionally, providing timely solutions and maintaining a high level of customer satisfaction.
• Organise Quarterly reviews.
Warehouse Operations Coordination • Oversee warehouse facility operations, including loading and unloading, order fulfilment, inventory management etc.
• Ensure logistics operations meet client needs for distribution and transportation.
• Manage coordinate the warehousing services delivery of essential products and goods in line with Client's requirements Team Leadership • Where applicable, lead, train, and coordinate the warehouse team to ensure consistent application of best practices to ensure adherence to Clienst KPI's • Foster collaboration among team members and with other departments (Transport, IT, Customer Service, etc.).
Process Management • Support client and Geodis Management by providing data and operational insights for dashboards (KPI's) and risk assessments.
• Ensure accurate and timely completion of documentation, reports, issues etc in line with client KPI's • Act as a liaison between customers and the operations teams, communicating account-specific information, forecasts, and changes in process/business requirements • Analyse account performance metrics, such as on-time delivery, order accuracy, and inventory levels, and provide regular reports to management to assess performance and identify areas for improvement.
Applicant's profile • Capable of maintaining performance in a pressured environment • Flexible, confident, positive, persuasive, honest, reliable • Methodical, well organized • Strong organizational and problem-solving skills • Excellent communication and interpersonal skills, with the ability and maintain relationships with internal stakeholders.
• Knowledge of industry best practices, health and safety regulations, and quality standards • Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced, dynamic environment.
• Customer-focused mindset with the ability to understand customer needs effectively.
• Strong analytical and reporting skills to track account performance and identify opportunities for improvement.
• Minimum of 5 years senior level customer service/leadership management experience • Ability to interact at senior level within customer base • Understanding the financial flows within Supply Chains • Holistic view of operations and be able to get results through others • Multi-modal know-how Working time (%) 100 Position location Position place Europe, Ireland, Leinster (Laighin), Dublin (Baile Átha Cliath) Location Geodis Dublin Airport Logistics Park, St Margarets, Dublin 11, Ireland Candidate criteria Minimum level of education required HIGH/SECONDARY SCHOOL DEGREE Years of experience in similar position Confirmed (5 to 10 years of experience)