Our client, a leading global ICT service provider,is recruiting for aCustomer Support Engineerto join their business inIreland.Position Title:Customer Support EngineerPosition Type:ContractingStart Date:ASAPLocation:Dublin,IrelandContact:Alen Lalic | Responsibilities:The 5*8 hour L1 service provider picks up the phone from CustomerGuide customer to collect information and log according Client engineer requireAssist to create the ticket for customer according procedure of ClientProvide first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products via hotline, email, and remote diagnostic tools.Troubleshoot and resolve customer issues including installation, commissioning, operation, and maintenance.Escalate unresolved or complex issues to second-level support or R&D team, ensuring timely problem closure.Record and analyze technical cases, summarize common issues, and contribute to the creation of knowledge base documents.Assist in product acceptance testing, firmware updates, and remote configuration when required.Support partners, installers, and end users with professional technical guidance, ensuring customer satisfaction and safety compliance.Requirements:French and English are mandatoryEffective phone call handling skills and able to handle complains properlyExperience with customer support and service orientatedElectrical Engineering, Power Systems, Renewable Energy, or related technical field.Computer use skills (Microsoft Office and other, mainly web based applications)2+ years of experience in PV inverter, battery storage, UPS, or power electronics service/maintenance preferred.