Posted: 12 June
The role
Job TitleIrish Speaking Customer Service Advisor – Part TimeLocationClonakilty, IrelandJob Type & SalaryPermanent part‑time contract. Salary €15,600 per year, 20 hours per week on a rotational shift pattern. Work from home.ResponsibilitiesAct as the voice of the company, handling various customer enquiries with professionalism and care.Provide excellent customer service, delivering solutions that meet individual customer needs.Identify vulnerable customers, adapt approach and provide additional support when required.Handle escalated queries with empathy and integrity, logging accurately.Deal with a wide range of queries across telephony, email, web chat and other channels.QualificationsFluent Irish (Gaeilge) speaker.Strong English communication skills.Previous experience in a similar role, ideally with social media platforms.Proficient with using multiple computer applications and software simultaneously.Attentive listener capable of empathising and adjusting to different customer needs.Self‑motivated, takes responsibility for customer issues and follows them to resolution.Friendly, patient and helpful attitude.BenefitsCompetitive salary €15,600 per annum.20 days annual leave, plus 2 company days, bank holidays and the option to purchase additional holidays.Life Assurance cover – twice the salary after the qualifying period.Access to the Capita Pension Scheme.Employee Assistance Programme.Discounted eye‑care vouchers, cycle‑to‑work scheme and discounts on hotels, tech, fitness and high‑street stores.CompanyCapita is a leading provider of business process services, delivering innovative digitally enabled solutions that simplify connections between government, businesses and customers.
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