Job Summary: The Service Advisor acts as the liaison between customers and the service department.
They are responsible for greeting customers, understanding their vehicle service and repair needs, coordinating with technicians, and ensuring a smooth and efficient customer experience throughout the service process.
Key Responsibilities: Greet customers in a professional and friendly manner.
Listen to customers descriptions of issues with their vehicle and determine the services required.
Prepare accurate service estimates and repair orders.
Explain service details, timeframes, and costs to customers clearly and transparently.
Schedule service appointments and manage the workflow in the service department.
Liaise with technicians to get updates on service progress and communicate this to customers.
Ensure all services and repairs are recorded accurately.
Follow up with customers after service to ensure satisfaction and encourage repeat business.
Handle customer complaints with tact and professionalism.
Promote additional services or maintenance to improve vehicle performance and longevity.
Required Skills & Qualifications: Proven experience in a customer service or automotive role (preferred).
Strong communication and interpersonal skills.
Ability to explain technical information to non-technical customers.
Attention to detail and strong organizational skills.
Basic knowledge of automotive systems and repairs.
Familiarity with dealership or service center software systems (e.g., Kerridge, CDK, AutoMate).
Education & Experience: 13 years of experience in a similar role.
Working Conditions: Fast-paced environment with frequent customer interaction.
May require standing for extended periods and occasional lifting of materials.
Typical hours include weekdays and occasional weekends, depending on dealership or service center hours.
Skills: Accuracy service advisor Automotive