Job details
Title: Senior Individual Giving Officer
Reporting to: Head of Fundraising and Communications
Direct Reports: Supporter Retention Officer; Supporter Care Administrator
Key relationships: Senior Digital Marketing Officer; ICT and Digital Operations Lead
Grade: 4
Contract Length: Permanent
Department: Fundraising and Communications
Brief overview and purpose of role
The Senior Individual Giving Officer is pivotal in delivering the implementation of our Individual Giving strategy, with a strong focus on campaign execution, donor retention and income growth. This position focuses on the planning and execution of campaigns and donor journeys, ensuring excellent donor care, strong retention, and sustainable income growth.
The Senior Individual Giving Officer plays a key role in annual strategic planning and implementation of acquisition, retention and donor development campaigns, ensuring that they are executed on time, within budget and to a high standard.
This is a hands-on delivery role, working closely with the Interim Head of Fundraising and Communications and wider fundraising team, and managing the delivery of our sponsorship, regular giving, cash and tax-back programmes.
About Plan International Ireland
Founded in 1937, Plan International is a children's organisation that fights for children's rights, particularly girls, who live in the poorest regions of the world. We are an independent organisation with no religious, political, or governmental affiliations. Our vision is a just world that advances children's rights and equality for girls.
We work at local, national, and international level across over 80 countries to influence governments to tackle the root causes of child poverty and to create a more equal world for girls. We work with communities to advance education, advocate for an end to child marriage, amplify girls' and women's voices and much more. During emergencies, we save lives and ease suffering by providing humanitarian assistance, while also creating safe spaces to protect and keep children in school.
Established in 2003, Plan International Ireland influences and supports Plan International's work worldwide. We are triple locked through the Charities Institute of Ireland. We hold a Financial Programme Agreement (FPA) with ECHO and a Programme Grant with Irish Aid.
Plan Ireland is made up of 25 dedicated and talented staff covering seven nationalities. In the last financial year our turnover was €18m and we worked directly with 19 countries across the Caribbean, Africa and Asia.
Key roles and responsibilities
Planning and Strategy
* Plan the annual portfolio of work for acquisition, retention and supporter development across cash, regular giving and child sponsorship to drive new donor volumes and maximise return on investment and lifetime-value.
* Work with the Supporter Retention Officer and wider team to develop donor-centred, multi-channel supporter journeys.
* Develop the sudden onset emergency response plan to ensure Plan International is first to market when emergency strikes.
* Actively seek cost-effective ways to increase recruitment volumes and improve on donor quality with a specific focus on managing our face-to-face acquisition channel.
* Lead the end-to-end project management of acquisition, development and retention campaigns, in line with strategic Key Performance Indicators.
* Implement and deliver fundraising campaigns across multiple channels, including but not limited to direct mail, face-to-face, digital and telemarketing.
* Monitor and report on performance against KPIs, preparing regular campaign analysis and recommendations for optimisation.
* Build strong working relationships with external partners including creative, fundraising, print and telemarketing suppliers
* Ensure internal alignment and clear and open communications across the Fundraising Team keeping all parties updated, engaged, working to schedule and taking responsibility for their own direct areas.
* Manage the tax back claiming process with revenue, ensuring that tax income is claimed on a quarterly basis.
* Manage the Supporter Care Administrator in ensuring excellent stewardship, including the delivery of supporter journeys, welcome and thank you process and tailored communications.
* Support our ICT and Digital Operations Officer to actively manage our donor database, ensuring that data input is in line with our processes and GDPR regulations.
* Lead on the development of data strategies for campaigns, appeals and other supporter communications and manage all data imports.
* Consistently seek to improve administrative processes and data segmentation to optimise campaign performance and increase donor retention.
* Support the ICT and Digital Operations Officer with data cleansing exercises and ensure data is up to date and compliant with GDPR standards.
Campaign Management
- Lead the end-to-end project management of acquisition, development and retention campaigns, in line with strategic Key Performance Indicators.
- Implement and deliver fundraising campaigns across multiple channels, including but not limited to direct mail, face-to-face, digital and telemarketing.
- Monitor and report on performance against KPIs, preparing regular campaign analysis and recommendations for optimisation.
- Build strong working relationships with external partners including creative, fundraising, print and telemarketing suppliers
- Ensure internal alignment and clear and open communications across the Fundraising Team keeping all parties updated, engaged, working to schedule and taking responsibility for their own direct areas.
- Manage the tax back claiming process with revenue, ensuring that tax income is claimed on a quarterly basis.
Supporter Care and Data
* Manage the Supporter Care Administrator in ensuring excellent stewardship, including the delivery of supporter journeys, welcome and thank you process and tailored communications.
* Support our ICT and Digital Operations Officer to actively manage our donor database, ensuring that data input is in line with our processes and GDPR regulations.
* Lead on the development of data strategies for campaigns, appeals and other supporter communications and manage all data imports.
* Consistently seek to improve administrative processes and data segmentation to optimise campaign performance and increase donor retention.
* Support the ICT and Digital Operations Officer with data cleansing exercises and ensure data is up to date and compliant with GDPR standards.
Collaboration and Relationships
* Work with the Head of Fundraising and Communications to deliver annual plans and budgets.
* Partner with Communications and key stakeholders in the Plan Federation to gather compelling content for integration in fundraising campaigns and donor journeys.
* Line-manage the Supporter Care Administrator and Supporter Retention Officer, ensuring they are supported in achieving annual performance and development goals.
Person specification
Skills and abilities
* Data and Analysis: strong CRM and data segmentation knowledge, with excellent numeracy, forecasting, reporting, and post-campaign analysis skills.
* Communication Skills: excellent copywriting, interpersonal, and verbal communication skills, with the ability to inspire and engage donors and stakeholders.
* Strong relationship-building skills across internal teams, stakeholders, and external suppliers.
Level of experience required
* Minimum of three-years' experience in an Individual Giving Role within a Fundraising Team.
* Experience delivering acquisition, retention, and development campaigns (cash, regular giving, tax-back, upgrades, reactivations, donor journeys).
* Project and Campaign Management.Proven ability to plan, coordinate, and deliver multiple fundraising campaigns end-to-end, on time and within budget.
* Line management experience desired, with the ability to motivate, coach, and support colleagues and external partners to achieve goals.
Personal Attributes
* Effective team player with strong relationship-building skills across internal teams, stakeholders, and external suppliers.
* Compassionate
* Donor-focused
* Highly Organised
* Data-driven
* Adaptable
* Passionate about Plan International Ireland's vision, values and feminist leadership principles.
Salary benefits
Plan International Ireland operates a salary scale, as well as a broad range of employee benefits.
This role is graded as a Level 4 within our salary scale, with an expected range of between €44,000 and €53,000. Placement on the scale will be dependent on level of experience and fit within the role.
In addition to salary, Plan International Ireland provides a number of employee benefits, some of which include:
* Private Health Insurance for all employees
* Matching company pension contributions up to 5% (once probation is complete)
* Hybrid Working (once probation is complete)
* Flexible working hours (core hours of 10am to 4pm daily, minimum of 37 hours per week)
* Commitment to training and development.
* 25 days annual leave, increasing with length of service up to 30 days.
Location
The Plan International Ireland office is located on Harrington Street, Dublin 8 (across from Brother Hubbard's). We are just a stone's throw away from the bustling and busy Camden Street area, with its many coffee shops, bars, restaurants, and much more Our nearest LUAS stop is Harcourt Street.
As an employee you will also be able to sign up to the Bike-to-Workscheme, or the TaxSaverscheme for DART, LUAS, and Dublin bus users.
To apply
Please submit your CV along with a letter outlining why you feel you're the right person for the role by Wednesday 28th January.
Please note that applicants must have a valid work permit at the time of applying to enable them to work in Ireland.
Safeguarding
Plan International is committed to safeguarding people within our programmes from exploitation and abuse and has specific policies on this commitment (including a Code of Conduct) which outlines the expected behaviour and the responsibility of all staff, consultants, and other organisational representatives.
Any candidate offered a job with us will be expected to sign our Safeguarding Policies and Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. Specific roles may require police/Garda vetting.
This document is not intended to be an exhaustive job description - it serves only as an overview of the role.