Hi ProfessionalsHope you are doing greatOur client is looking for multiple ITSM Manager experienced consultants to join a high-growth organization. If you are interested kindly, please share your CV and let me know your rate expectation.Role: ITSM ManagerLocation: Dublin, IrelandDuration: PermanentWho are we looking for?We are looking for 10+ years' experience in ITSM (IT Service Management) to manage the end-to-end delivery, design, and support of IT services, ensuring to align with business needs using frameworks like ITIL.Technical Skills:• 10+ years of experience in ITSM to manage designing, implementing, and improving ITIL-based processes such as incident management, change management, and service requests.• Well versed in ServiceNow IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM) capabilities• Strong understanding of ITIL methodologies, ServiceNow/Jira tools• Strong communicator who can collaborate effectively with technical and non-technical stakeholders• Communication skills, especially for explaining technical concepts to nontechnical business leaders• Strong business acumen and the ability to translate complex data into clear recommendations• Ability to work on a dynamic, research-oriented team that has concurrent projects• Should have experience with cloud platforms like AWS, Azure, and GCP• Professional certification in ITIL preferably• Experience in Insurance domain preferableKey Responsibilities and Skill• Implementing incident, change, and problem management processes, optimizing service performance, and improving user experience.• Designing, implementing, and improving ITIL-based processes such as incident management, change management, and service requests.• Monitoring service delivery against Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)• Configuring and maintaining ITSM platforms (e.g., ServiceNow) to automate workflows and enhance reporting• Leading, analyzing, and resolving IT incidents and service requests to minimize downtime.• Driving initiatives to increase efficiency and reduce costs in IT operations.• Partner with stakeholders across product, design, engineering, and finance to uncover insights and support strategic initiatives• Develop clear reporting and dashboards to drive performance visibility and accountability across teams• Conduct in-depth analyses to evaluate feature usage, business performance, and customer behaviorQualification:• Somebody who has at least 10+ years of work experience who has played ITSM manager role.• Bachelor's degree (or equivalent) in computer science, information technology, engineering, or related discipline• Education qualification: Any degree from a reputed college.Thanks & RegardsMilan | Talent Acquisition | Europe & UKAmpstek Services LimitedKemp House,, City RoadLondon-EC1V 2NXTel E-mail-