Overview
You will need to login before you can apply for a job.
Salesforce is hiring for the role of Customer Onboarding Specialist.
This role warmly welcomes new Salesforce customers post-sale, ensuring a positive first experience and laying the foundation for achieving their business objectives.
The focus is on helping customers achieve rapid time to value while building the knowledge they need to grow with Sales Cloud and the broader Salesforce Platform.
As a trusted advisor during onboarding, you will collaborate with customers and internal stakeholders to guide pre-implementation readiness and create meaningful early-stage conversations that set customers up for success.
We are looking for a passionate, customer-centric team member who thrives in dynamic environments and brings a results-oriented mindset and a positive, agile attitude.
Your work will shape the customer experience from day one, building lasting engagement, driving real value, and reinforcing Salesforce's reputation as an industry leader.
Responsibilities
Serve as a Salesforce subject-matter expert
for Sales Cloud products, accelerating customer time-to-value and driving rapid adoption of core functionality
Own the post-sale customer welcome experience
, establishing trusted advisor relationships and onboarding new customers into the Salesforce ecosystem
Deliver high-impact virtual 1:1 engagements
that educate, empower, and enable customers to unlock measurable business value from their Salesforce investment
Apply consultative discovery techniques
to uncover business use cases, identify success metrics, and align product capabilities with customer objectives
Provide strategic, personalized recommendations
that address specific business challenges and maximize product adoption
Design customized Success Paths
that map clear, actionable steps from onboarding through value realization, ensuring customers achieve their business goals
Cultivate collaborative relationships
with internal stakeholders and external partners to drive customer outcomes and contribute to organizational growth
Leverage AI tools and knowledge-sharing platforms
to scale expertise, contribute to the collective knowledge base, and continuously enhance the customer experience
Qualifications
3+ years of customer-facing experience
in consulting, customer success, or solutions delivery, with a proven track record of helping customers achieve business outcomes through technology adoption
Bachelor's degree or equivalent experience
in Business, Technology, or related field
Business Acumen
- Ability to understand and discuss customer business needs, value drivers, and success metrics across diverse industries and company sizes
Exceptional communication and presentation skills
- Articulate ideas clearly and persuasively in written and verbal formats; confidently engage diverse stakeholder groups from system administrators to C-suite executives
Consultative expertise
- Proven experience guiding customers through business objectives, strategy development, and solution design with a customer-first approach
Relationship-building skills
- Natural ability to build rapport quickly, create trusted partnerships, and deliver a welcoming, energetic customer experience
Technical aptitude
- Hands-on experience with enterprise software solutions and demonstrated ability to quickly master new technologies
Problem-solving mindset
- Think critically and creatively to resolve challenges independently or collaboratively in real-time
Self-directed work style
- Strong organizational skills, ability to prioritize competing demands, and proven success working independently in fast-paced, dynamic environments
English fluency
- Professional proficiency required for customer-facing engagements
Preferred Qualifications
Salesforce certifications
- Administrator, Advanced Administrator, and/or Consultant certifications
CRM platform experience
- Hands-on experience with CRM platforms and associated applications (Salesforce strongly preferred)
Deep understanding of customer success methodologies
- Including onboarding frameworks, adoption strategies, value realization models, and consultative engagement approaches
Project management knowledge
- Understanding of project management methodologies and best practices
Software implementation experience
- Track record of successful software implementations, including developing and communicating effective rollout strategies
Data literacy
- Ability to create, interpret, and leverage reports and dashboards to drive insights and decisions
AI and automation proficiency
- Demonstrated use of AI assistants and automation tools to scale productivity and enhance customer outcomes
Company
About Us
We're Salesforce, the Customer Company, inspiring the future of business with CRM + AI + Data + Trust + You.
We help companies across every industry blaze new trails and connect with their customers through our #1 AI CRM.
We empower you to be a Trailblazer, too — driving performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good — you've come to the right place.
Our Commitment to Equality
At Salesforce, we're committed to equality and delivering greater business value.
We work with employees, partners, Trailblazers, and customers to move closer to equality for all.
"We are our own greatest asset in making the changes needed for a more accessible workplace and world, empowering people with disabilities to gain meaningful employment and to feel a sense of belonging. It starts in our own house, working to become the employer of choice for people with disabilities and attracting and retaining the best talent the world has to offer, with accessibility playing a critical role." - Catherine Nichols, VP Office of Accessibility, Salesforce
Disability Inclusion
Salesforce is proud to be part of the Disability Confident Scheme, supporting employers in recruiting and retaining talent with disabilities or long-term health conditions in the UK.
We provide accommodations for interviews; applicants can opt-in to the Scheme using this accommodation form.
Accessibility and Inclusion
We strive to create an accessible workplace.
Our offices include accessibility guides and resources, assistive tech devices, neurodiversity coaching, mentoring, and career development opportunities.
Our wellbeing programs and employee benefits support you and your family in all life stages.
Office of Accessibility
Salesforce's Office of Accessibility provides dedicated support to ensure employees have the right tools and resources to thrive in the workplace.
For more information, visit our page.
Equality Groups
Abilityforce is a community for people with visible and invisible disabilities and their allies.
Learn more about our accessibility and inclusion efforts.
Awards and Achievements
Salesforce participates in programs such as The Valuable 500, ILO Global Business and Disability Network, and Disability Equality Index.
We are committed to ongoing disability inclusion.
Create a job alert and receive personalised job recommendations straight to your inbox.
#J-*****-Ljbffr